Hi,
That is the clients rate, we set the rate under the hourly and some how
this one is moved to default to which we do not utilize in our market. This
being said it’s not attaching to shifts and leaving them at a different
rate.
I have had to correct this client a few weeks in a row for the wrong
billing rate.
Best Regards,
Shawntel Sousa, LPN
Client Success Manager
TheKey
Calgary Office number: (403) 301-3777
Winnipeg Office Number: (204) 489-6000
Mobile number: (403) 305-6588
On Tue, Mar 19, 2024 at 11:45 AM Roxana Cruz <
clearcaresupport@homecareassistance.com> wrote:
> Sorry for my delay in responding.
>
> I see that the client has a default rate - was this not his default rate?
>
>
>
> On Wed, 13 Mar at 7:21 PM , Roxana Cruz <
> clearcaresupport@homecareassistance.com> wrote:
> Great, thank you for the clients name - I will look at this.
>
>
> On Wed, 13 Mar at 6:40 PM , Shawntel Sousa <ssousa@homecareassistance.com>
> wrote:
> Oh goodness, apparently I click send too fast :).
>
> The client is John/Joan Thompson in Calgary.
>
> Warm regards,
> Shawntel Sousa, LPN
> Client Success Manager
> Home Care Assistance/The Key
>
> Calgary Office number: (403) 301-3777
> Winnipeg Office Number: (204) 489-6000
> Mobile number: (403) 305-6588
>
>
> On Wed, Mar 13, 2024 at 10:57 AM Roxana Cruz <
> clearcaresupport@homecareassistance.com> wrote:
>
>> Git it - sorry to keep asking for more, but it will help.
>>
>> If it's a default rate, It be great to know what was the default and a
>> client's name so I can review.
>>
>>
>> On Wed, 13 Mar at 12:54 PM , Timothy Thomas <tt@thekey.com> wrote:
>> I believe the default rate was removed.
>>
>> Shawntel is off today so perhaps Chuck can confirm the correct rate.
>>
>> 698652:611100
>