--00000000000045840005fa2cf24d Content-Type: multipart/alternative; boundary="0000000000004583fe05fa2cf24b" --0000000000004583fe05fa2cf24b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable *SLI Weekly Snapshot (4/17 - 4/23)* Hello, all! Provided below is the SLI weekly snapshot for all submissions. Please lookout for calendar invites shortly. Thank you! Service Level Intervention: Created Date Office Region of the Client Office Location of the Client Service Level Intervention: Created By Service Level Intervention: Service Level Intervention Name Referral Account: Account Name Start of Care Date Status of the Client Relationship Status of the Referral Acct Relationship Status of the Referral Partner Relation Client Name Stated Animal Kingdom from Opportunity Type of incident Describe details of Service Incident What intervention has been done or plan Client Response to Service Failure Is this 1st Service Failure w/REF ACCT Referral Account: Clients Referred Referral Account: Opportunities Referred Referral Account: Active Clients Referral Account: growth Month over Month Referral Account: Lifetime Revenue 4/17/2023 Great Lakes and Illinois Chicago Claudia Cook Judy Goldman - Unable to Staff North Shore Geriatric Care Management Red: the Client has been lost Pending orange Judy Goldman Unable to Staff TheKey had known for 5 weeks about this client's needs. There was a delay in getting started from the client's perspective. We had one CG she liked who ended up backing out. Last week the GCM was upset with the lack of communication by CSM re candidat Leadership was made aware, made themselves available to talk with GCM, but then GCM said she will write up something and have the HCL communicate it. 1) Update on all referrals received within 24 hours 2) Call her for additional information on the refer Other Yes 4 0 0 $121,655.70 4/17/2023 Great Lakes and Illinois Chicago Claudia Cook Naoma Cahr - Service Issues North Shore Geriatric Care Management 4/18/2023 Green: the Client has been recovered Resolved and saved green Naoma Cahr Elephant Serv= ice Issue GCM, Julie Fohrman, Owner of North Shore Geriatric Care Management texted me last week in response to the recent referrals she made and how we handled them: "I am going to have to stop referring to the key for a while. I am not sure what to say. I can't Regional leadership was made aware of it. Close monitoring of new CG. Protocol for GCM will be made clear. HCL to be point person for GCM until all protocols are in place. We are moving to a designated CSM/SS 1) Update on all referrals received withi No 4 0 0 $121,655.70 4/17/2023 Florida Naples Patti Raco Grodecki/weekend Physicians Regional - Pine Ridge Red: the Client has been lost Resolved and saved green Catherine Grodecki Service Issue Received a call friday evening at 6pm from SW at the hospital, patient was going to a SNF and will need 12 hour night care . I immediately contacted the on call admin to contact