------=_Part_2313989_1866438601.1769121882425 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Web Version:=20 https://thekey-subaccount.us.newsweaver.com/103u8znlh1/2mtbr7qznettxpr0saj3= hi?email=3Dtrue&lang=3Den ----------------------- Catch Up On This Month's Town Hall: Looking Ahead to a Year of Growth Chris Gerard kicked off the year with our National Quality Team introductio= n Bee Scherer and Audra=20 Williams, who will partner with CSMs through new tools like the Operations = Toolkit, QA Dashboard,=20 and TheKey Excellence Rounds. We also reviewed our Compliance Resource Guid= e, which is now live.=20 Additionally, CAREcrew leader Amanda Ominsky announced CAREcrew 2026 and ou= r monthly Podcast Club,=20 and Timothy Thomas celebrated Canada team wins. Watch the full town hall vi= deo on CAREzone for all=20 the details. https://thekey-subaccount.us.newsweaver.com/103u8znlh1/4d245tblyertxpr0saj3= hi/external?email=3Dtrue&a=3D2&p=3D5511813&t=3D1889366 ----------------------------------- Rising to Every Challenge: CARE Awards = Celebrate Adaptable=20 Teammates The latest CARE Awards recognize three teammates who demonstrate exceptiona= l adaptability across the=20 organization. Kristy Poyner navigated major billing transitions with confid= ence while evolving her=20 leadership approach, Diane Mockenhaupt leads her Illinois team by example w= ith a hands-on style that=20 empowers and inspires, and Meera Ladani consistently delivers excellence in= onboarding with=20 efficiency and unwavering commitment to quality. Read their stories here=20 https://thekey-subaccount.us.newsweaver.com/103u8znlh1/1rzr81b6gbmtxpr0saj3= hi/external?email=3Dtrue&a=3D2&p=3D5511813&t=3D1889366 Scheduling Tool Pilot Begins This Month We're entering the next phase of our partnership with Arya AI with a new sc= heduling tool built=20 directly from your feedback about daily workflow challenges. This tool is d= esigned to support your=20 work by helping with time-consuming tasks while keeping you in control of f= inal decisions. Testing=20 will be underway for selected pilot sites: The Bay Area kicks off on Februa= ry 3rd, with New York=20 following on February 17th. Pilot sites may notice test data in the system = over the next several=20 weeks. No action is needed from your team. Visit CAREzone for full details = on how the tool works. https://thekey-subaccount.us.newsweaver.com/103u8znlh1/1r4ccsrlyw1txpr0saj3= hi/external?email=3Dtrue&a=3D2&p=3D5511813&t=3D1889366 ----------------------------------- Training Available: Discover Your Why Simon Sinek built a successful marketing business but found himself dreadin= g each day, secretly=20 miserable despite outward success. A friend's simple offer of support gave = him the courage to figure=20 out what was missing=E2=80=94his "Why," the reason behind everything he did= . Once he discovered his Why and=20 rebuilt his life around it, his passion returned stronger than ever, leadin= g him to h