--0000000000001ba79906227d7663 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable KC - Revenue under MTD/YTD - Previous HCL left without notice in mid July. She had been unsuccessful in developing relationships with referral sour= ces in the community. Katie started coming from St. Louis in mid August to assist with coverage and has brought in several leads resulting in 2 SOC= 's in the short time she has been helping. - Gross Profit under MTD/YTD - Increase in pay rates and OT with new SOC's and a CG shortage. (I have 3 people scheduled for orientation nex= t week!) - Caregiver Recruiting - Over $4504 due to all staff having to complete TB testing and a health assessments per state regulations. - Utilities - Overage due to contracted cleaning services. I did ask Madonna to terminate this earlier this month as the services they are providing are not worth the cost. I did email Diego and ask about our billiable hours as they don't match what is in Clear Care. He is out until tomorrow. I will keep you posted. On Thu, Sep 19, 2024 at 7:59=E2=80=AFAM Timothy Thomas wrot= e: > Good morning Midwest & Canada. > > If you could please send me a few bullet points on your offices August > performance. I have the Monthly Operations Review tomorrow and will need = to > present on this topic. Feel free to include any headwinds or tailwinds th= at > may be affecting your business such as caregiver shortages, new HCLs > starting, partnerships etc. > > Please get this to me by the end of the day. > > Thank you! > > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --0000000000001ba79906227d7663 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable KC Revenue under MTD/YTD - Prev= ious HCL left without notice in mid July.=C2=A0 She had been unsuccessful i= n developing relationships with referral sources in the community.=C2=A0 Ka= tie started coming from St. Louis in mid August to assist with coverage and= has brought in several leads resulting in 2 SOC's in the short time sh= e has been helping. Gross Profit under MTD/YTD - Increase in pay ra= tes and OT with new SOC's and a CG shortage.=C2=A0 (I have 3 people sch= eduled for orientation next week!) Caregiver Recruiting - Over $450= 4 due to all staff having to complete TB testing and a health assessments p= er state regulations. Utilities - Overage due to contracted cleanin= g services.=C2=A0 I did ask Madonna to terminate this earlier this month as= the services they are providing are not worth the cost. = I did email Diego and ask about our billiable hours as the= y don't match what is in Clear Care.=C2=A0 He is out until tomorrow. I = will keep you posted. On Thu, Sep 19, 2024 at 7:59=E2= =80=AFAM Timothy Thomas < tt@thekey.com > wrote: Good morning Midwest & Canada.=C2=A0= If you could please sen= d me a few bullet points on your offices August performance. I have t