--00000000000004351a05eeb0cefa Content-Type: text/plain; charset="UTF-8" So far I had only missed one shift in this manner. I notified the client that we added a subsequent shift on a different day and billed/paid it out. On Wed, Nov 30, 2022 at 8:17 AM Timothy Thomas wrote: > Brian, if the CG is scheduled without our knowledge do we subsequently > bill and pay when alerted? > > On Tue, Nov 29, 2022 at 3:33 PM Brian Boxall wrote: > >> >> The client ( Kontzamanis )continues to go straight to the CG for schedule >> changes. The CG then calls us or emails to tell us to correct the >> schedule. I am assuming a message was missed along the way. >> >> Client has been asked to stop this numerous times, but keeps doing it. >> This is a difficult WInnipeg client. >> >> On Tue, Nov 29, 2022 at 2:12 PM Timothy Thomas wrote: >> >>> Chandani I presume this is one you wanted to review? >>> >>> ---------- Forwarded message --------- >>> From: Karimat Sarumi >>> Date: Tue, Nov 29, 2022 at 3:08 PM >>> Subject: Short payment in my pay statement >>> To: >>> >>> >>> >>> Good day. >>> >>> TO WHOM IT MAY CONCERN >>> >>> I noticed there's short payment in my pay statement which I am >>> expecting to be paid into my account tomorrow. I have worked 9 days between >>> the period of the statement ( from November 8th to November 22nd). I worked >>> night shift with my Client on the 8th, 10th, 11th, 14th, 15th, 17th, 18th, >>> 21st and 22nd of November. >>> >>> Although I couldn't clock in on the 14th and 17th of November because >>> the key app didn't indicate my shift, however I sent SMS, emails and >>> finally called the agency to let them know the problem I was having. I was >>> assured it would be corrected. My Client also confirmed she discussed it >>> with the Agency. >>> >>> I am however surprised that despite all these, I am still being short >>> payed. >>> >>> Please look into this matter. Attached is a copy of the pay statement. >>> >>> Thank you, >>> >>> Karimat Sarumi. >>> >>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.com >>> [image: TheKey] >>> >> >> >> -- >> Brian Boxall >> Client Success Manager >> Home Care Assistance of Winnipeg, MB >> *Calgary Office: *403-301-3777 >> *Winnipeg Office: *204-489-6000 >> *Mobile Device*: 431 - 887 -1785 >> 344-530 Kenaston Blvd @ Kenaston Crossing >> Home Care | Winnipeg, MB (homecareassistancewinnipeg.ca) >> >> >> Join Our Newsletter >> >> >> >> Champions of Longevity >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > -- Brian Boxall Client Success Manager Home Care Assistance of Winnipeg, MB *Calgary Office: *403-301-3777 *Winnipeg Office: *204-489-6000 *Mobile Device*: 431 - 887 -1785 344-530 Kenaston Blvd @ Kenaston Crossing Home Care | Winnipeg, MB (homecareassistancewinnipeg.ca) Join Our Newsletter Champions of Longevi