--0000000000003df2d1062b487b6e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you so much for the recommendation. That sounds good! Best, Cristal On Thu, Jan 9, 2025 at 11:26=E2=80=AFAM Timothy Thomas wrot= e: > Understood. > > FYI, we have a former care solutions manager that is set to return from > Maternity leave sometime in February. Desiree Aranjo who was exceptional = at > her job. Might be a great option. > > On Thu, Jan 9, 2025 at 11:24=E2=80=AFAM Cristal Munoz = wrote: > >> Hi Tim, >> I agree. I am equally concerned about her performance. I'm working on a >> plan to terminate Liz. >> >> Just so you know, she has received feedback emails with call recordings >> attached. >> >> In addition, over the last two weeks Liz claimed to be busy while Cheryl >> was out, but when I inquired about Liz only having 1 opportunity for th= e >> two weeks and missing follow-up tasks in Salesforce, she claimed the dat= a >> was incorrect. I don't think she was answering the phone. Since the >> conversation, Liz now has 5 opportunities, but I'm not hopeful we will s= ee >> the improvement we are needing. I will keep you posted. >> >> Best, >> Cristal >> >> >> On Thu, Jan 9, 2025 at 10:54=E2=80=AFAM Timothy Thomas w= rote: >> >>> Hi Cristal, >>> >>> I'm really concerned with Liz's performance. She has missed the Winnipe= g >>> pipeline call two weeks in a row. I realize she starts at 11am ET and t= he >>> call is at 10:30am but she's marked as attending in the calendar. >>> >>> Her follow ups are constantly behind which is unacceptable given the >>> small volume she manages. There seems to be a real disconnect here. >>> >>> Let me know what you think. >>> Thanks! >>> >>> -- >>> >>> *Tim Thomas* >>> Head of Midwest & Canada Divisions | *TheKey* >>> Mobile: 514.591.9387 >>> [image: TheKey] >>> >> >> >> -- >> >> Sincerely, >> >> Cristal Munoz >> >> *Inside Sales Manager* >> >> Please note my email has changed: >> >> cmunoz@thekey.com >> >> TheKey.com >> >> >> --=20 Sincerely, Cristal Munoz *Inside Sales Manager* Please note my email has changed: cmunoz@thekey.com TheKey.com --0000000000003df2d1062b487b6e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you so much for the recommendation. That sounds good= ! Best, Cristal On Thu, Ja= n 9, 2025 at 11:26=E2=80=AFAM Timothy Thomas < tt@thekey.com > wrote: Understood.=C2=A0 FYI, we have a former care solutions manager that is set to return from = Maternity leave sometime in February. Desiree Aranjo who was exceptional at= her job. Might be a great option. On Thu, Jan 9, 2025 at 11:24=E2=80= =AFAM Cristal Munoz < cmunoz@thekey.com > wrote: Hi Tim, I agree. I am equally con= cerned about her performance. I'm working on a plan to terminate Liz. Just so you know, she has received feedback emails = with call recordings attached.=C2=A0 In addition, = over the last two weeks Liz claimed to be busy while Cheryl was out, but