Re: SF and CC Integration Status

Can we also confirm that the manual profile that Joey built in
ClearCare/Wellsky is linked to the SF profile for incentive purposes?  This
is a huge Tier 1 client for them and I want to make sure they get the
credit.

Thank you all!

On Thu, Dec 12, 2024 at 9:48 AM Renee Drobek <renee.drobek@thekey.com>
wrote:

> Hey Workato Team,
>
> *Please escalate the following issue*
>
> Audra sent over an opportunity:
> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/006UH00000I1AjfYAF/view
>
> Mair Williams is supposed to start today (in the next 2 hours) and is a
> 24/7 client. On our end it is showing the following, which based on our
> integration error document is labeled as "Bad Data" without resolution
> steps on our end. They are still not showing up as expected within Clear
> Care.
>
> [image: image.png]
>
> ---------- Forwarded message ---------
> From: Audra Williams <audraw@thekey.com>
> Date: Thu, Dec 12, 2024 at 12:29 PM
> Subject: Re: SF and CC Integration Status
> To: Joey Taylor <joey.taylor@thekey.com>, Amanda Maldonado <
> amanda.maldonado@thekey.com>
> Cc: Timothy Thomas <tt@thekey.com>, Sales Force IT Support <
> salesforcesupport@homecareassistance.com>, Clearcare Support Team <
> clearcaresupport@thekey.com>, Sales Force IT Support <sfit@thekey.com>,
> Renee Drobek <renee.drobek@thekey.com>
>
>
> @Amanda Maldonado <amanda.maldonado@thekey.com> can you please help us
> with this?  Mair Williams is starting today and is a 24/7 client.
>
> Thank you!
>
> On Thu, Dec 12, 2024 at 6:33 AM Joey Taylor <joey.taylor@thekey.com>
> wrote:
>
>> @Timothy Thomas <tt@thekey.com> Mair Williams is 24/7 starting today at
>> 3PM. Do I reactivate in ClearCare and we will integrate later or should I
>> wait?
>>
>> On Thu, Dec 12, 2024 at 9:27 AM Joey Taylor <joey.taylor@thekey.com>
>> wrote:
>>
>>> Good Morning,
>>>
>>> I have the same issue with this client "Mair Williams" in Montreal.
>>>
>>> Thanks
>>>
>>> On Thu, Dec 12, 2024 at 9:24 AM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> +Audra Williams <audraw@thekey.com> can you help expedite this?
>>>>
>>>> On Wed, Dec 11, 2024 at 10:49 PM Joey Taylor <joey.taylor@thekey.com>
>>>> wrote:
>>>>
>>>>> Good Evening,
>>>>>
>>>>> This message was sent 1 week ago and I have not heard back from anyone?
>>>>> This client needs to be reactivated as they have a shift next week.
>>>>>
>>>>> I also have another client now with a similar issue. Please respond
>>>>> ASAP.
>>>>>
>>>>> Thank you,
>>>>>
>>>>> On Thu, Dec 5, 2024 at 2:11 PM Joey Taylor <joey.taylor@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Good Afternoon,
>>>>>>
>>>>>> I pushed an opportunity to CC from SF of an old client in Montreal
>>>>>> "Sylvia Klein". It is still appearing as deactivated in Clear Care. I have
>>>>>> attached a picture of an error message that is appearing in the SF
>>>>>> integration status.
>>>>>>
>>>>>> Thank you,
>>>>>>
>>>>>> Joey Taylor
>>>>>>
>>>>>> *Directeur Général/**General Manager*
>>>>>>
>>>>>> 514-907-5065
>>>>>>
>>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>>
>>>>>> [image: TheKey]
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Joey Taylor
>>>>>
>>>>> *Directeur Général/**General Manager*
>>>>>
>>>>> 514-907-5065
>>>>>
>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>
>>>>> [image: TheKey]
>>>>>
>>>>
>>>
>>> --
>>>
>>> Joey Taylor
>>>
>>> *Directeur Général/**General Manager*
>>>
>>> 514-907-5065
>>>
>>> TheKey.ca   <https://thekey.ca/>
>>>
>>> [image: TheKey]
>>>
>>
>>
>> --
>>
>> Joey Taylor
>>
>> *Directeur Général/**General Manager*
>>
>> 514-907-5065
>>
>> TheKey.ca   <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>
>
> --
> Audra Williams
> Director, Divisional Operations
> (425) 757-7027
> TheKey.com <https://www.thekey.com/>
>
>
> [image: TheKey] <https://homecareassistance.com/>
>

Audra Williams
Director, Divisional Operations
(425) 757-7027
TheKey.com <https://www.thekey.com/>

[image: TheKey] <https://homecareassistance.com/>