Tim,
Historically, what happened if a client does not meet their minimum
commitment? Did we bill them for any gap in hours?
On Thu, Jul 10, 2025 at 8:26 PM Melissa Reyes <melissa.reyes@thekey.com>
wrote:
> Nina and Steve,
>
> Canada team shared in previous Canadian CCAs they had a minimum hours
> commitment and they are interested in reinstating that. Thoughts on adding
> this to their agreement?
>
> *Melissa Reyes*
> President of Client Services(916)743-0530
>
>
> ---------- Forwarded message ---------
> From: Timothy Thomas <tt@thekey.com>
> Date: Thu, Jul 10, 2025 at 6:57 PM
> Subject: Old Consent
> To: Melissa Reyes <melissa.reyes@thekey.com>
>
>
> Hi Melissa,
>
> Here is a copy of my old Consent agreement. You can see in the pricing box
> we had a spot for minimum commitment of hours. The CSMs would fill this out
> at assessment.
>
> --
>
> *Tim Thomas*
> Head of Midwest & Canada Divisions | *TheKey*
> Mobile: 514.591.9387
> [image: TheKey] <https://www.thekey.com/>
>