Confirming that all invitations were sent out about an hour ago this
morning. Let me know if/when your team would be ready to proceed or if you
need a walkthrough on anything.
On Tue, Jun 14, 2022 at 6:09 AM Timothy Thomas <tt@thekey.com> wrote:
> Great. Cheryl please advise us once your team has logged in and is
> comfortable with the system so we can pick a go live date. Hopefully before
> the end of the week.
>
> Thanks
>
> On Mon, Jun 13, 2022 at 9:15 PM Cheryl Cartwright <
> ccartwright@homecareassistance.com> wrote:
>
>> Thank you so much for the clarification Isabelle. Definitely let's go
>> ahead and send invitations to the team. It looks pretty straightforward but
>> we can reach out to you or Taneshia should we have any questions or issues.
>>
>> Thanks again for your help,
>>
>> Cheryl
>>
>> On Mon., Jun. 13, 2022, 8:44 p.m. Isabelle La, <ila@thekey.com> wrote:
>>
>>> Hi Cheryl, just updating here on this email thread for visibility to
>>> others. Per our other email thread that we have going, there was a
>>> misunderstanding with how the login for the 8x8 system worked. So for
>>> clarity, I am waiting to hear confirmation of if you'd like me to send
>>> email confirmations to your team members to the 8x8 system. This email
>>> invitation will give them links in their email to download the 8x8 Work
>>> app. When they're done downloading it, they will open the app and login.
>>> Their login email address is their HCA email address and then when prompted
>>> for a password, instead of entering a password, they will select a button
>>> that says "Login using Google" and then it will prompt them to login to
>>> their email account. They will use their HCA Email account and HCA Email
>>> account password to complete the login process and then they will be in the
>>> 8x8 app. It looks like Taneisha was able to do this successfully so maybe
>>> helpful to have her work with the other team members to assist?
>>>
>>> Just reach out if you have more questions - feel free to put something
>>> on my calendar if you would like another meeting about it.
>>>
>>> On Mon, Jun 13, 2022 at 3:46 PM Cheryl Cartwright <
>>> ccartwright@homecareassistance.com> wrote:
>>>
>>>> Hi Isabelle,
>>>>
>>>> The last email I have is regarding when we would like the system
>>>> officially turned on. We were not able to confirm that at the time. We
>>>> would like it turned on this week some time but wanted to make sure we
>>>> understood it correctly. Does it have to be turned on for us to have log in
>>>> information?
>>>>
>>>> Cheryl
>>>>
>>>> On Mon., Jun. 13, 2022, 7:33 p.m. Isabelle La, <ila@thekey.com> wrote:
>>>>
>>>>> Hi Cheryl,
>>>>>
>>>>> I didn't receive an answer to my previous 2 emails asking about when
>>>>> you'd like me to send out 8x8 invitation/login information so they were not
>>>>> yet sent out. The email invitation has a link to the proper apps to
>>>>> download in which your users can then log into the app so that's
>>>>> probably the missing piece you're talking about. Do you want me to send
>>>>> those invitation links yet? I was waiting to hear back on timeline from
>>>>> someone but did not get any responses.
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 13, 2022 at 3:08 PM Cheryl Cartwright <
>>>>> ccartwright@homecareassistance.com> wrote:
>>>>>
>>>>>> Hi Isabelle,
>>>>>>
>>>>>> I believe we are still waiting on the log-in information for the 8x8
>>>>>> app. Our team has watched the video but we can't log into the app to see if
>>>>>> we understand everything. Have I missed that information somewhere?
>>>>>>
>>>>>> Cheryl
>>>>>>
>>>>>> On Thu, Jun 9, 2022 at 10:44 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>>>
>>>>>>> Thanks Isabelle, I'll connect with Cheryl and Taneshia today and
>>>>>>> iron out the dates and details. Stay tuned.
>>>>>>>
>>>>>>> On Wed, Jun 8, 2022 at 6:41 PM Isabelle La <ila@thekey.com> wrote:
>>>>>>>
>>>>>>>> Additionally, please confirm how you'd like the recording to read
>>>>>>>> with the company name - do you need it to include any language on "formerly
>>>>>>>> Mavencare". Please provide how you'd like the script to be recorded within
>>>>>>>> the blank on how you'd like to refer to your office and I can get this
>>>>>>>> recording finished up for the team: "Thank you for calling _______________"
>>>>>>>>
>>>>>>>> Ex. Should it be "Home Care Assistance" generically or "Home Care
>>>>>>>> Assistance of Toronto" or "Home Care Assistance, formerly Mavencare of
>>>>>>>> Toronto", or "Home Care Assistance & Mavencare of Toronto" etc.....
>>>>>>>>
>>>>>>>> On Wed, Jun 8, 2022 at 12:35 PM Isabelle La <ila@thekey.com> wrote:
>>>>>>>>
>>>>>>>>> No problem - sorry I couldn't be of more help.
>>>>>>>>>
>>>>>>>>> In other news, I should have your recordings completed today and
>>>>>>>>> ready to go live pretty soon. We should all connect on a timeline that is
>>>>>>>>> comfortable for you. Please let me know what dates/times you want the
>>>>>>>>> following done if you feel they need to be done (ex. if you don't feel like
>>>>>>>>> an online training is needed, we can skip it to expedite the process):
>>>>>>>>>
>>>>>>>>> - Please let me know when you'd like me to send out 8x8
>>>>>>>>> invitations so your users can activate their account and download the 8x8
>>>>>>>>> Work App on their device(s).
>>>>>>>>>
>>>>>>>>> - Please let me know if/when you'd like to schedule an 8x8 App
>>>>>>>>> Training via GoogleMeet. My calendar is pretty up to date.
>>>>>>>>>
>>>>>>>>> - Please let me know when you'd like to schedule a soft-forward so
>>>>>>>>> that your main numbers are all forwarding to the temporary numbers on the
>>>>>>>>> 8x8 account. This will signify the day that you're no longer using your old
>>>>>>>>> phone system and will be taking all live calls on 8x8.
>>>>>>>>>
>>>>>>>>> - If the soft forward goes well, please let us know when you'd
>>>>>>>>> like to schedule a hard-port so that we can request to own the main numbers
>>>>>>>>> permanently. This usually takes anywhere from 5-14+ days to process so the
>>>>>>>>> sooner we know, the better.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Jun 8, 2022 at 12:26 PM Cheryl Cartwright <
>>>>>>>>> ccartwright@homecareassistance.com> wrote:
>>>>>>>>>
>>>>>>>>>> Thank you so much Isabelle. I will look into it.
>>>>>>>>>>
>>>>>>>>>> Have a great day,
>>>>>>>>>>
>>>>>>>>>> Cheryl
>>>>>>>>>>
>>>>>>>>>> On Wed., Jun. 8, 2022, 3:25 p.m. Isabelle La, <ila@thekey.com>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> I haven't touched any forwarding for your phones at this point,
>>>>>>>>>>> only built out on the back end of 8x8 which is a completely separate
>>>>>>>>>>> system, so it is unrelated to anything we are doing with 8x8 migrations. I
>>>>>>>>>>> would suggest troubleshooting the normal route directly with your phone
>>>>>>>>>>> providers as nothing has yet been activated on our end for our Corp system.
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Jun 8, 2022 at 10:20 AM Cheryl Cartwright <
>>>>>>>>>>> ccartwright@homecareassistance.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Isabelle,
>>>>>>>>>>>>
>>>>>>>>>>>> Since our call the other day our phones don't seem to be
>>>>>>>>>>>> routing properly. All calls I can't pick up are going to Steve Darley. His
>>>>>>>>>>>> number (647-898-8134) should't even be in the system. Even with my phone
>>>>>>>>>>>> forwarded to Taylor, calls are still bouncing to Steve. Do you know why
>>>>>>>>>>>> this might be happening?
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>
>>>>>>>>>>>> Cheryl
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, Jun 8, 2022 at 9:15 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Isabelle,
>>>>>>>>>>>>>
>>>>>>>>>>>>> There's no need for French in this instance.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Apart from the employment verification option, all else looks
>>>>>>>>>>>>> good.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>> Tim
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, Jun 7, 2022 at 7:17 PM Isabelle La <ila@thekey.com>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hello Tim, Cheryl and Taneshia,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please be advised that your 8x8 phone system has been built
>>>>>>>>>>>>>> out but we do not have a recording yet, as I understand there may be some
>>>>>>>>>>>>>> French utilized. If you need this French component customized, please have
>>>>>>>>>>>>>> someone record on your behalf as soon as possible and provide us the
>>>>>>>>>>>>>> recording so I can upload for the Office Hours Auto-Attendant. In English,
>>>>>>>>>>>>>> the script is usually as below, though I know there will be some things
>>>>>>>>>>>>>> removed as I understand you don't do your payroll system through us for
>>>>>>>>>>>>>> employment verification requests but I'm giving you the shell script
>>>>>>>>>>>>>> anyway. If you only require English, I can also do this recording for you
>>>>>>>>>>>>>> but just confirm as I know a lot of the Canadian offices use French.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you for calling ______________, the premier partner for
>>>>>>>>>>>>>> personalized and dignified care.
>>>>>>>>>>>>>> If you are inquiring about new care, please press 1.
>>>>>>>>>>>>>> If you are an existing client please press 2.
>>>>>>>>>>>>>> Caregivers and employment enquiries please press 3.
>>>>>>>>>>>>>> For employment verification requests please press 4.
>>>>>>>>>>>>>> All others please press 5.
>>>>>>>>>>>>>> If you would like to hear this menu again press 9.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Jun 2, 2022 at 11:23 AM Isabelle La <ila@thekey.com>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I just sent a calendar invite for Monday, let's catch up
>>>>>>>>>>>>>>> then, thanks Tim.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Thu, Jun 2, 2022 at 10:58 AM Timothy Thomas <
>>>>>>>>>>>>>>> tt@thekey.com> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Isabelle,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Here are the numbers:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Main office#: *416-855-2333 ext#281
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Toll Free#:* 1-855-526-2702 ext#281
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Mavencare Sales#: *647-484-0632 **This number is on all
>>>>>>>>>>>>>>>> Mavencare brochures.*
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Perhaps we should connect to discuss a few things prior to
>>>>>>>>>>>>>>>> the change. Are you free early next week? My calendar is up to date/
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>>>> Tim
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Wed, Jun 1, 2022 at 5:02 PM Isabelle La <ila@thekey.com>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Tim,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Keith usually handles the phone numbers being forwarded
>>>>>>>>>>>>>>>>> but I believe he is on vacation for 2 weeks starting tomorrow.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Can you confirm the phone numbers you want forwarded and
>>>>>>>>>>>>>>>>> to which number?
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Wed, Jun 1, 2022 at 1:46 PM Timothy Thomas <
>>>>>>>>>>>>>>>>> tt@thekey.com> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Isabelle,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> I'd like to get all Mavencare Toronto phone numbers
>>>>>>>>>>>>>>>>>> forwarded to our HCA Toronto phone system so that we can effectively merge
>>>>>>>>>>>>>>>>>> these operations.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Are you able to assist with this request?
>>>>>>>>>>>>>>>>>> Thanks!
>>>>>>>>>>>>>>>>>> Tim
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>> Tim Thomas
>>>>>>>>>>>>>>>>>> Head of Canada Division
>>>>>>>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>>>>>>>>>>>>> (514) 591-9387
>>>>>>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>> Tim Thomas
>>>>>>>>>>>>>>>> Head of Canada Division
>>>>>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>>>>>>>>>>> (514) 591-9387
>>>>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>> Tim Thomas
>>>>>>>>>>>>> Head of Canada Division
>>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>>>>>>>> (514) 591-9387
>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>> *Cheryl Cartwright*
>>>>>>>>>>>> Director of Care
>>>>>>>>>>>> Home Care Assistance
>>>>>>>>>>>> Office: 416-488-8777 <4164888777>
>>>>>>>>>>>> Toronto, ON (EST)
>>>>>>>>>>>> torontohomecareassistance.ca
>>>>>>>>>>>> <https://www.torontohomecareassistance.ca/>
>>>>>>>>>>>> ---
>>>>>>>>>>>> Read Our Testimonials <https://homecareassistance.com/reviews>
>>>>>>>>>>>> Join Our Newsletter
>>>>>>>>>>>> <https://homecareassistance.com/healthy-longevity-newsletter>
>>>>>>>>>>>> We Are Hiring! <https://homecareassistance.com/careers>
>>>>>>>>>>>> <https://www.linkedin.com/in/lucas-hynes/>
>>>>>>>>>>>> <https://homecareassistance.com/>
>>>>>>>>>>>> Champions of Longevity
>>>>>>>>>>>> ccartwright@homecareassistance.com
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Tim Thomas
>>>>>>> Head of Canada Division
>>>>>>> *Please note my email has changed:*
>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>> (514) 591-9387
>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Cheryl Cartwright*
>>>>>> Director of Care
>>>>>> Home Care Assistance
>>>>>> Office: 416-488-8777 <4164888777>
>>>>>> Toronto, ON (EST)
>>>>>> torontohomecareassistance.ca
>>>>>> <https://www.torontohomecareassistance.ca/>
>>>>>> ---
>>>>>> Read Our Testimonials <https://homecareassistance.com/reviews>
>>>>>> Join Our Newsletter
>>>>>> <https://homecareassistance.com/healthy-longevity-newsletter>
>>>>>> We Are Hiring! <https://homecareassistance.com/careers>
>>>>>> <https://www.linkedin.com/in/lucas-hynes/>
>>>>>> <https://homecareassistance.com/>
>>>>>> Champions of Longevity
>>>>>> ccartwright@homecareassistance.com
>>>>>>
>>>>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>