----==_mimepart_68e3d47669d74_2393ff09c33e8e43201151 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 I checked our e-mail logging, and see the message was del= ivered to the CalgaryIntake Group, which then distributed to the members of= the Group. I added myself to the group, and can see the message along with= several others in the groups.google.com interface. I also double-checked t= he sending rules from the Group, and everything is setup correctly to relay= all messages. I also checked message routing to your specific mailbox, and= do see this specific message was delivered to your mailbox and is now in a= n "Opened and read, Seen, Marked important" status.=C2=A0 The only potenti= al issue I can see would be the conversation threading grouping message tog= ether in your Inbox due to the exact same Subject and close timing of messa= ges coming in.=C2=A0 Thank you, Aaron Worob Network/Systems Admini= strator aaron.worob@thekey.com =20=0D =20=0D On=0D Fri, 3 Oct at 1:22 PM=0D , Shibam Karmakar wrot= e:=0D =20=0D =20=0D Hi Timothy,=C2=A0=20=0D =C2=A0=20=0D Your support ticket #1239809 has been escalated to our senior team to ensu= re you receive the highest level of expertise and a swift resolution. You'l= l be contacted directly by a senior support specialist with updates and fur= ther assistance. For real-time updates, feel free to click on https://hca.f= reshdesk.com/helpdesk/tickets/1239809. We appreciate your patience and are = here to ensure your satisfaction.=20=0D =20=0D =20=0D Thanks,=C2=A0=20=0D Shibam Karmakar=C2=A0=20=0D =20=0D =20=0D Service Desk Engineer=20=0D =20=0D Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com=0D =20=0D TheKey.com=20=0D =20=0D =C2=A0=0D =20=0D =20=0D We are Happy to Assist You!=20=0D =20=0D =20=0D =20=0D =20=0D On=0D Fri, 3 Oct at 1:08 PM=0D , Timothy Thomas wrote:=0D @IT can you confirm the email below was receiv= ed by our distro? I=E2=80=99m a member of the group and I did not see it.= =C2=A0=20=0D =20=0D =20=0D =20=0D On Fri, Oct 3, 2025 at 1:06=E2=80=AFPM Fayaz Rahman wr= ote:=20=0D =20=0D =20=0D =0D =0D =0D =0D =0D =20=0D =20=0D Please see the screenshot below. It was sent to our support email and=0D calgaryintake@thekey.com=20=0D =C2=A0=20=0D =C2=A0=20=0D =20=0D =0D =20=0D =C2=A0=20=0D =C2=A0=20=0D =C2=A0=20=0D Best regards,=20=0D =C2=A0=20=0D =C2=A0=20=0D =20=0D =20=0D Fayaz=0D =20=0D =C2=A0=20=0D =20=0D Fayaz Rahman=0D =20=0D Project Manager=20=0D =20=0D SABA Inc.=0D =20=0D =20=0D Office: (858) 277-1717=0D =20=0D =C2=A0=20=0D =20=0D =20=0D =20=0D =20=0D =20=0D =20=0D =20=0D =20=0D Search Engine Marketing &=C2=A0Consulting=0D =20=0D =20=0D www.sabaseo.com=C2=A0=0D =20=0D =C2=A0=20=0D =20=0D Helping You Grow Your Revenue through=20=0D Powerful Online Marketing Strategies=0D =20=0D =20=0D =C2=A0=20=0D =C2=A0=20=0D =20=0D =20=0D =20=0D =20=0D =20=0D From:=0D Timothy Thomas =20=0D Date: Friday, October 3, 2025 at 9:54 AM=20=0D To: Fayaz