Hi Everyone, I just received a phone call from the client's daughter/POC Heidi Patzik. She requested that we review every single shift that was billed to ensure that both sides are in agreement concerning the balance due of $6,760.87. She claims she is going to be calling back before the end of the day to provide a credit card and to process the payment in full. We will keep everyone updated as to the status of this. Thank you! Regards, Marc Atkinson Senior Client Account Specialist Customer Contact & Collections Center 866-226-1702 - Main Line 239-264-1290 - Direct billing@thekey.com
On
Mon, 17 Nov at 2:11 PM
, TheKey Support <itsupport@thekey.com> wrote:
Agreed. Well that's up to you. I informed the client that it's not working and we required a credit card otherwise we would send the file to collections.
On Mon, Nov 17, 2025 at 2:01 PM Lito Delapena <lito.delapena@thekey.com> wrote:
HI Tim,
One of the checks you sent this morning has a different routing number that we previously used, we can make an attempt at using this information is needed, but also agree that the "voided" check they provided is definitely photo shopped with this information.
Lito Delapena
Customer Contact and Collections Manager | TheKey
Mobile: 619-722-8561
On Mon, Nov 17, 2025 at 10:56 AM Timothy Thomas <tt@thekey.com> wrote:
Hi Sophie,
I don't believe this client intends to pay. Upon further investigation, the void checks look falsified. I'll follow up one last time but I'm not confident we'll get anywhere.
On Mon, Nov 17, 2025 at 12:06 PM Sophia Jantz <collectionsteam@thekey.com> wrote:
Hi Tim,
Good morning. I wanted to let you know that the payment for the invoices below was returned as unable to locate the account. I did use the voided check that was provided, I attached a copy. May you please try working with the client on a new form of payment since they will not accept calls from the billing department. I have not reached out to Wendy. Thank you
Respectfully,
Sophia Jantz
Collections and Contact Specialist 2| TheKey
Phone: 866-226-1702
billing@thekey.com
On
Sun, 16 Nov at 8:59 PM
, Martin Brozosky <patzikh@gmail.com> wrote: