--000000000000b13e060647ab0852 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Since they are deactivated in clear care already and they aren't clients who are on services currently, there should be no real impact. I will get with my manager and investigate if this is something that happened on our end, but just wanted to keep you in the loop. Thank you for taking a look, and if there are any issues we will let you know. Respectfully, *Alejandro Aponte* Finance Onboarding Analyst III | TheKey Mobile: (408) 479-8654 On Mon, Jan 5, 2026 at 4:34=E2=80=AFPM Timothy Thomas wrote= : > Hi Alejandro, > > I have no idea why this occurred. The clients seem limited to Toronto and > Calgary only. > > What are the implications? > > On Mon, Jan 5, 2026 at 3:47=E2=80=AFPM Alejandro Aponte > wrote: > >> Hello Tim, >> >> I hope your new year is off to a great start. I wanted to make you aware >> that 277 Canada clients integrated into our billing system NetSuite on >> 1/3/25. These clients will not be audited by our team who audits all new >> clients that integrate into our system. >> >> If this was not part of a clean up effort, or if you notice the clients >> came over deactivated in error please let me know. >> >> Spreadsheet attached. >> >> >> Respectfully, >> >> *Alejandro Aponte* >> Finance Onboarding Analyst III | TheKey >> >> Mobile: (408) 479-8654 >> >> >> > --000000000000b13e060647ab0852 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Since they are deactivated in clear = care already and they aren't clients who are on services currently, the= re should be no real impact. I will get with my manager and investigate if = this is something that happened on our end, but just wanted to keep you in = the loop. Thank you for taking a look, and if there are any issues we will = let you know.=C2=A0 Respectfu= lly,=C2=A0 Alejandro Aponte Finance= Onboarding Analyst III =C2=A0 =C2=A0|=C2=A0 TheKey Mobile:=C2=A0 (408) 479-8654 On Mon, Jan 5, 2026 at 4:34=E2=80=AFPM Timo= thy Thomas < tt@thekey.com > wrote= : <blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.= 8ex;border-left:1px solid rgb(