--000000000000301603061b66a23f Content-Type: text/plain; charset="UTF-8" We are writing to inform you that we are aware of an issue regarding today's direct deposit payments not hitting accounts as scheduled. Canadian employees were not impacted by this and can disregard the message. Please know that we understand the importance of timely payments and are actively investigating the cause of this delay. Our initial review shows that all payment information appears accurate on our end. However, we are working diligently with our banking partners to confirm the details and identify the exact reason for the delay. We are also working to determine when you can expect the payments to be available in your accounts. We request that our operational partners advise caregivers that we are aware of the delay and actively working to confirm the anticipated timing of payment. Additionally, we will be sending a message out via ClearCare to communicate this information directly to all U.S. caregivers. To ensure continuity of care, offices should offer Ubers or similar transportation options to scheduled caregivers if the delay in payment is preventing them from being able to drive. Please coordinate these arrangements as necessary to support our caregivers and clients during this time. We will keep you updated as we receive more information and will do our best to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding as we work through this matter. -- *Emily Russell* SVP Human Resources | *TheKey* Mobile: 832.263.4456 [image: TheKey] --000000000000301603061b66a23f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We are writing to inform you that we are aware of an issue re= garding today's direct deposit payments not hitting accounts as schedul= ed. Canadian employees were not impacted by this and can disregard the mess= age. Please know that we understand the importance of timely payments and a= re actively investigating the cause of this delay. Our initial revi= ew shows that all payment information appears accurate on our end. However,= we are working diligently with our banking partners to confirm the details= and identify the exact reason for the delay. We are also working to determ= ine when you can expect the payments to be available in your accounts. We request that our operational partners advise caregivers that we are a= ware of the delay and actively working to confirm the anticipated timing of= payment. Additionally, we will be sending a message out via ClearCare to c= ommunicate this information directly to all U.S. caregivers. To ensu= re continuity of care, offices should offer Ubers or similar transportation= options to scheduled caregivers if the delay in payment is preventing them= from being able to drive. Please coordinate these arrangements as necessar= y to support our caregivers and clients during this time. We will