----==_mimepart_69c53873523bc_2326da0c4f0208654aa Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Chris,=C2=A0 I have added you to the exception group. It will take= about an hour or less to sync. Please try to use Mail Merge then.=C2=A0 = You should be able to send all the emails at once and won't have to s= end multiple messages.=C2=A0 If you have any issues, please let me kn= ow.=C2=A0 Thanks,=C2=A0 Mike =0D =0D On=0D Thu, 26 Mar at 9:36 AM=0D , TheKey Support wro= te:=0D =0D =0D =0D =0D Helpdesk, =0D Please put Chris Brown in the exclusion group for allowing mailmerge cap= abilities for gmail ASAP, and please remove him 2 weeks from today. =0D =0D Thanks , Terrence =0D =0D =0D =0D =0D =0D On Wed, Mar 25, 2026 at 9:00=E2=80=AFPM TheKey Support wrote: =0D =0D =0D =0D =0D =0D Hi Terrence Vetter, =0D =0D Timothy Thomas has responded to a ticket you are watching =0D =0D =0D =0D =0D =0D =0D Ticket =0D =0D : =0D =0D =0D =0D =0D =0D #1483694 Can't send mail merge email?=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Requester =0D =0D : =0D =0D =0D =0D Chris Brown=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D ---------- Agent Response ---------- =0D =0D =0D =0D Terrence could you please assist here.=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Wed, Mar 25, 2026 at 6:00=E2=80=AFPM Chris Brown wrote: =0D =0D =0D =0D =0D =0D Mike, any word? =0D =0D =0D =0D On Wed, Mar 25, 2026 at 1:23=E2=80=AFPM Chris Brown wrote: =0D =0D =0D =0D =0D =0D I am back in front of my computer for about an hour... please let me kno= w I'm approved=C2=A0to send this mail merge email (250 emails outside of = our oganization). =0D =0D Thank you. =0D =0D =0D =0D =0D =0D On Wed, Mar 25, 2026 at 1:08=E2=80=AFPM Timothy Thomas w= rote: =0D =0D =0D =0D =0D =0D Mike, =0D =0D Someone on your team (Terrence I believe) authorized our other HCL Celes= te to send more than the 50 limit, Can we approve this on a temporary bas= is for Chris? That way he can send them in one shot? =0D =0D =0D =0D =0D =0D On Wed, Mar 25, 2026 at 2:51=E2=80=AFPM Chris Brown wrote: =0D =0D =0D =0D =0D =0D Hi=C2=A0Mike, =0D =0D I just got back to my desk / computer and tried again... both the spread= sheet containing all 250 names, and the one with just 50 names. It didn't= work for either. Below is a screenshot of the error I keep getting. =0D =0D =0D =0D I have to step out of the office again. I will be back approx 1:30 Mount= ain Time. Hopefully this can be sorted out by then... =0D =0D =0D =0D =0D =0D On Wed, Mar 25, 2026 at 12:42=E2=80=AFPM Mike Conner wrote: =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Hi Chris,=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D Given the urgency of your request, I wanted to reach out to you to see i= f you saw Terrence's question above? =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D =0D =0D Mike =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D =0D =0