--0000000000006d3bbc05f8ff31a4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim, This clients brother Ian said he emailed you on the 5th regarding the increase and haven=E2=80=99t heard anything back. I let them know there was= a bit of an emergency in the area over the last few days and that it may take sometime for a reply. Can you kindly look for an email from Ian scheuck. On Mon, Apr 10, 2023 at 11:47 AM Timothy Thomas wrote: > > > On Mon, Apr 10, 2023 at 1:16=E2=80=AFPM Shawntel Sousa wrote: > >> Hi Tim, >> Could you forward me a copy of this letter to send to the family. >> >> On Wed, Apr 5, 2023 at 12:41 PM Shawntel Sousa wrote= : >> >>> Thank so much Tim >>> >>> On Wed, Apr 5, 2023 at 12:40 PM Timothy Thomas wrote: >>> >>>> It was sent to Ian01@shaw.ca, it was never opened. I will resend now. >>>> >>>> On Wed, Apr 5, 2023 at 2:38=E2=80=AFPM Shawntel Sousa >>>> wrote: >>>> >>>>> Tim, they are saying they didn=E2=80=99t get this. Would you kindly l= et me >>>>> know what email it was sent to? >>>>> >>>>> On Tue, Apr 4, 2023 at 7:47 AM Timothy Thomas wrote: >>>>> >>>>>> I verified and this was sent via Pandadoc on the 16th. It was titled >>>>>> "TheKey Service Update". They did not view the document. >>>>>> >>>>>> I have attached the PDF version for your reference. If they push bac= k >>>>>> then we can extend the effective date to Monday 4/10 >>>>>> >>>>>> >>>>>> On Mon, Apr 3, 2023 at 6:13=E2=80=AFPM Shawntel Sousa >>>>>> wrote: >>>>>> >>>>>>> Hi, >>>>>>> >>>>>>> Who might be dealing with these questions. >>>>>>> >>>>>>> It seem as though a lot of clients did not get their increase >>>>>>> letters. >>>>>>> >>>>>>> ---------- Forwarded message --------- >>>>>>> From: Ian Schueck >>>>>>> Date: Mon, Apr 3, 2023 at 3:55 PM >>>>>>> Subject: Re: Joyce Schueck Birthday April 7th >>>>>>> To: Shawntel Sousa >>>>>>> CC: Julie Schueck >>>>>>> >>>>>>> >>>>>>> Shawntel, >>>>>>> >>>>>>> I believe that a mistake was made on the latest invoice $429. Vs >>>>>>> $390 a day. We were not made aware of or did we approve of such an = increase. >>>>>>> >>>>>>> Ian >>>>>>> -- >>>>>>> >>>>>>> Warm regards, >>>>>>>>> Shawntel Sousa, LPN >>>>>>>>> Lead Client Care Manager >>>>>>>>> Home Care Assistance/The Key >>>>>>>>> >>>>>>>>> Calgary Office number: (403) 301-3777 >>>>>>>>> Winnipeg Office Number: (204) 489-6000 >>>>>>>>> Mobile number: (403) 305-6588 >>>>>>>>> >>>>>>>>> Sent from my iPhone >>>>>>>>> >>>>>>>> -- >>>>>>> Warm regards, >>>>>>> Shawntel Sousa, LPN >>>>>>> Lead Client Care Manager >>>>>>> Home Care Assistance/The Key >>>>>>> >>>>>>> Calgary Office number: (403) 301-3777 >>>>>>> Winnipeg Office Number: (204) 489-6000 >>>>>>> Mobile number: (403) 305-6588 >>>>>>> >>>>>>> Sent from my iPhone >>>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> Tim Thomas >>>>>> Head of Canada Division >>>>>> *Please note my email has changed:* >>>>>> tt@TheKey.com >>>>>> (514) 591-9387 >>>>>> TheKey.ca >>>>>> [image: TheKey] >>>>>> >>>>> -