----==_mimepart_6441a6bce0a09_1f82af7b6b36af4108379b0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Thank you. Ada Colletta Billing Help Desk Billing@thekey.com 866-2= 26-1702 = = On Thu, 20 Apr at 4:00 PM , Timothy Thomas wrote: No need to pursue any further.=C2=A0 = = = On Thu, Apr 20, 2023 at 3:58=E2=80=AFPM Ada Colletta wrote: = = = = = Hi Cheryl, = It looks like she's not willing to bend and help desk is not in the posi= tion to collect this money.=C2=A0 Please advise due to this inquiry is 8 = days old and no resolution, we have to close it. = = Thank you, = = Ada Colletta = Billing Help Desk = Billing@thekey.com = 866-226-1702 = = = = = = = = = = On Thu, 20 Apr at 2:50 PM , Ada Colletta wrote: = =E2=80=8BHi Cheryl, = = Per your response I notified Vladamira and this was her response. = = As I mentioned before, the shift was not cancelled from our side, the ca= regiver simply did not come and there was no replacement. = =C2=A0 = Thank you, = = = = Ada Colletta = Billing Help Desk = Billing@thekey.com = 866-226-1702 = = = = = = = = = = On Thu, 20 Apr at 1:40 PM , Otto Havelka wr= ote: = Hi Ada, = = = = =C2=A0 = = As I mentioned before, the shift was not cancelled from our side, the ca= regiver simply did not come and there was no replacement. = = = = =C2=A0 = = Vladimira = = = = =C2=A0 = = = =C2=A0 = = = = = = = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_6441a6bce0a09_1f82af7b6b36af4108379b0 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Thank you. Ada Colletta Billing Help Desk Billing@thekey.com 866-226-1702 On Thu, 20 Apr at 4:00 PM , Timothy Thomas &= lt;tt@thekey.com> wrote: No need to pursue any furthe= r.=C2=A0 On Thu, Apr 20, 2023 at 3:58=E2=80=AFPM Ada Colletta < billing@thekey.com > = wrote: Hi Cheryl, It looks like she's not willing = to bend and help desk is not in the position to collect this money.=C2=A0= Please advise due to this inquiry is 8 days old and no resolution, we ha= ve to close it. T