Re: Sue McMaster - Calgary

No, if its correct you do not need to attach the auth.

Regards,

*Chakera Dixon *
Client Account Specialist
* Please note my email has changed: *
cdixon@thekey.com <https://brand.thekey.com/esg/cdixon@thekey.com>
(408) 856-2418 Ext. 150015
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>

On Fri, Jan 12, 2024 at 10:50 AM Shawntel Sousa <ssousa@thekey.com> wrote:

> I sent another one.
>
> I don’t attached it to all. Do I need to or is that ok?
>
> Warm regards,
> Shawntel Sousa, LPN
> Client Success Manager
> Home Care Assistance/The Key
>
> Calgary Office number: (403) 301-3777
> Winnipeg Office Number: (204) 489-6000
> Mobile number: (403) 305-6588
>
>
> On Fri, Jan 12, 2024 at 8:41 AM Chakera Dixon <cdixon@thekey.com> wrote:
>
>> Okay, I just wanted to check because you mentioned adding the auth to all
>> shifts in your previous email. But I will invoice as is. Thank you.
>>
>> [image: image.png]
>> Regards,
>>
>> *Chakera Dixon *
>> Client Account Specialist
>> * Please note my email has changed: *
>> cdixon@thekey.com <https://brand.thekey.com/esg/cdixon@thekey.com>
>> (408) 856-2418 Ext. 150015
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>> On Fri, Jan 12, 2024 at 10:28 AM Shawntel Sousa <ssousa@thekey.com>
>> wrote:
>>
>>> Hi,
>>> I had mentioned this last week of early this week when we were
>>> discussing Sue.
>>>
>>> Not all shifts will be attached to the auth as she pays out of pocket
>>> and she is way over her hours.
>>>
>>> I had mentioned that I had attached enough to cover her hours and
>>> informed that she would be paying out of pocket for the remaining hours so
>>> to ensure that do not charge her $38 but to charge $37. I never heard but
>>> so I assumed it was all well.
>>>
>>> Kindly let me know how you would like me to proceed.
>>>
>>> Warm regards,
>>> Shawntel Sousa, LPN
>>> Client Success Manager
>>> Home Care Assistance/The Key
>>>
>>> Calgary Office number: (403) 301-3777
>>> Winnipeg Office Number: (204) 489-6000
>>> Mobile number: (403) 305-6588
>>>
>>>
>>> On Fri, Jan 12, 2024 at 7:30 AM Chakera Dixon <cdixon@thekey.com> wrote:
>>>
>>>> Hi Shawntel,
>>>>
>>>> I noticed that the auth is not yet attached to the day shifts. I just
>>>> wanted to confirm that is still the plan as we will be invoicing the first
>>>> 2 weeks of January next week for the CDHC clients.
>>>> Billing Report - 01/01/2024 - 01/14/2024
>>>> McMaster, Sue Date Reg OT DOT Auth Rate Total
>>>> Adaure *Deborah* Onwumere note 1/1 12a-5a (B) 5 $38.00/hr (h) $285.00
>>>> Mercy Iseghohi 1/1 9a-2p 5 …024 $32.95/hr $164.75
>>>> Mercy Iseghohi 1/1 4p-7p 3 …024 $32.95/hr $98.85
>>>> Adaure *Deborah* Onwumere note 1/1 9p-11:59p (A) 3 $0.00/N/A N/A
>>>> Adaure *Deborah* Onwumere note 1/2 12a-5a (B) 5 $0.00/N/A N/A
>>>> Christina Akwai 1/2 9a-2p 5 …024 $32.95/hr $164.75
>>>> Christina Akwai 1/2 4p-7p 3 …024 $32.95/hr $98.85
>>>> Adaure *Deborah* Onwumere note 1/2 9p-11:59p (A) 3 $0.00/N/A N/A
>>>> Adaure *Deborah* Onwumere note 1/3 12a-5a (B) 5 $0.00/N/A N/A
>>>> Christina Akwai 1/3 9a-2p 5 …024 $32.95/hr $164.75
>>>> Christina Akwai 1/3 4p-7p 3 …024 $32.95/hr $98.85
>>>> Cherry Serrano 1/3 9p-11:59p (A) 3 $37.00/hr $111.00
>>>> Cherry Serrano 1/4 12a-5a (B) 5 $37.00/hr $185.00
>>>> Christina Akwai 1/4 9a-2p 5 …024 $32.95/hr $164.75
>>>> Christina Akwai 1/4 4p-7p 3 …024 $32.95/hr $98.85
>>>> Adaure *Deborah* Onwumere 1/4 9p-11:59p (A) 3 $37.00/hr $111.00
>>>> Adaure *Deborah* Onwumere 1/5 12a-5a (B) 5 $37.00/hr $185.00
>>>> Christina Akwai 1/5 9a-2p 5 …024 $32.95/hr $164.75
>>>> Christina Akwai 1/5 4p-7p 3 …024 $32.95/hr $98.85
>>>> Adaure *Deborah* Onwumere 1/5 9p-11:59p (A) 3 $37.00/hr $111.00
>>>> Adaure *Deborah* Onwumere 1/6 12a-5a (B) 5 $37.00/hr $185.00
>>>> Christina Akwai 1/6 9a-2p 5 …024 $32.95/hr $164.75
>>>> Christina Akwai 1/6 4p-7p 3 …024 $32.95/hr $98.85
>>>> Adaure *Deborah* Onwumere 1/6 9p-11:59p (A) 3 $37.00/hr $111.00
>>>> Adaure *Deborah* Onwumere 1/7 12a-5a (B) 5 $37.00/hr $185.00
>>>> Christina Akwai 1/7 9a-2p 5 …024 $32.95/hr $164.75
>>>> Christina Akwai 1/7 4p-7p 3 …024 $32.95/hr $98.85
>>>> Cherry Serrano 1/7 9p-11:59p (A) 3 $37.00/hr $111.00
>>>> Cherry Serrano 1/8 12a-5a (B) 5 $37.00/hr $185.00
>>>> Christina Akwai 1/8 9a-2p 5 …024 $32.95/hr $164.75
>>>> Christina Akwai 1/8 4p-7p 3 …024 $32.95/hr $98.85
>>>> Cherry Serrano 1/8 9p-11:59p (A) 3 $37.00/hr $111.00
>>>> Cherry Serrano 1/9 12a-5a (B) 5 $37.00/hr $185.00
>>>> Christina Akwai 1/9 9a-2p 5 …024 $32.95/hr $164.75
>>>> Christina Akwai 1/9 4p-7p 3 …024 $32.95/hr $98.85
>>>> Adaure *Deborah* Onwumere 1/9 9p-11:59p (A) 3 $37.00/hr $111.00
>>>> Adaure *Deborah* Onwumere 1/10 12a-5a (B) 5 $37.00/hr $185.00
>>>> Christina Akwai 1/10 9a-2p 5 …024 $32.95/hr $164.75
>>>> Christina Akwai 1/10 4p-7p 3 …024 $32.95/hr $98.85
>>>> Cherry Serrano 1/10 9p-11:59p (A) 3 $37.00/hr $111.00
>>>> Cherry Serrano 1/11 12a-5a (B) 5 $37.00/hr $185.00
>>>> Christina Akwai 1/11 9a-2p 5 …024 $32.95/hr $164.75
>>>> Christina Akwai 1/11 4p-7p 3 …024 $32.95/hr $98.85
>>>> Adaure *Deborah* Onwumere 1/11 9p-11:59p (A) 3 …024 $32.95/hr $98.85
>>>> Adaure *Deborah* Onwumere 1/12 12a-5a (B) 5 …024 $32.95/hr $164.75
>>>> 181.00 0.00 0.00 $5,816.20
>>>> Regards,
>>>>
>>>> *Chakera Dixon *
>>>> Client Account Specialist
>>>> * Please note my email has changed: *
>>>> cdixon@thekey.com <https://brand.thekey.com/esg/cdixon@thekey.com>
>>>> (408) 856-2418 Ext. 150015
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>>
>>>> On Tue, Jan 9, 2024 at 2:16 PM Shawntel Sousa <ssousa@thekey.com>
>>>> wrote:
>>>>
>>>>> Hi,
>>>>> I uploaded the letter this morning, unfortunately this client is
>>>>> severely impaired and she had to wait for her caregiver to be able to help
>>>>> her find the information to get it back to us. It is now there.
>>>>>
>>>>> I would say continue to bill this client as we are now but this client
>>>>> get 234 hours a month for CDHC, initially I had only attached the day
>>>>> shifts but I am just going to attach them all so that she gets to use all
>>>>> of her hours and the rest will be billed to her.
>>>>>
>>>>> *Thank you,*
>>>>>
>>>>> *Shawntel Sousa, LPN*
>>>>>
>>>>> Client Success Manager
>>>>>
>>>>>
>>>>> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office:
>>>>> 778-279-3634
>>>>>
>>>>> *TheKey.ca <http://TheKey.ca>*
>>>>>
>>>>> [image: TheKey]
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jan 9, 2024 at 7:49 AM Chakera Dixon <cdixon@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hi Shawntel,
>>>>>>
>>>>>> I just wanted to check in about this client. Looking at her clear
>>>>>> care profile I am not seeing her letter, CDHC added to her name or the
>>>>>> bi-weekly or CDHC tag. Also, will her private pay portions be billed weekly
>>>>>> or bi-weekly?
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> *Chakera Dixon *
>>>>>> Client Account Specialist
>>>>>> * Please note my email has changed: *
>>>>>> cdixon@thekey.com <https://brand.thekey.com/esg/cdixon@thekey.com>
>>>>>> (408) 856-2418 Ext. 150015
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>
>>>>>>
>>>>>> On Mon, Dec 18, 2023 at 6:09 PM Pamela Luarte <
>>>>>> pamela.luarte@thekey.com> wrote:
>>>>>>
>>>>>>> This is great news, with a well laid out action plan on what is to
>>>>>>> come.  I will certainly put my best efforts to ensure that I am
>>>>>>> adding the auth to any of the day shifts.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Pam
>>>>>>>
>>>>>>> On Mon, Dec 18, 2023 at 4:03 PM Shawntel Sousa <ssousa@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi All,
>>>>>>>>
>>>>>>>> Please take note that effective January 1st, 2024 our
>>>>>>>> existing client Sue will have CDHC approval. I have set up the auth for the
>>>>>>>> 1st of January - she will get her letter in the next week or two and I will
>>>>>>>> change her name in clear care after the 1st to include CDHC.
>>>>>>>>
>>>>>>>> She will be paying some out of pocket as she will be over her hours
>>>>>>>> and I have attached her 9am to 2pm and 4pm to 7pm shift to her
>>>>>>>> authorization. We will be matching her CDHC rate for those hours and
>>>>>>>> billing regularly for her private pay portion.
>>>>>>>>
>>>>>>>> After Jan 1st I will do the following:
>>>>>>>> - Add the approval letter
>>>>>>>> - Remove the charge tax check box (cannot charge tax for funding)
>>>>>>>> - Add CDHC to her name in clear care
>>>>>>>> - Add bi-weekly billing to her tag
>>>>>>>> - Add CDHC tag
>>>>>>>>
>>>>>>>> Pam when scheduling shifts, please make sure that you are adding
>>>>>>>> the auth to any of the day shifts - they are currently already added but
>>>>>>>> when changes happen in scheduling sometimes it reverts back to regular
>>>>>>>> hourly rate. I have added that info to the notes section on her profile as
>>>>>>>> well.
>>>>>>>>
>>>>>>>> Please let me know if you have any questions.
>>>>>>>>
>>>>>>>>
>>>>>>>> *Thank you,*
>>>>>>>>
>>>>>>>> *Shawntel Sousa, LPN*
>>>>>>>>
>>>>>>>> Client Success Manager
>>>>>>>>
>>>>>>>>
>>>>>>>> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver
>>>>>>>> Office: 778-279-3634
>>>>>>>>
>>>>>>>> *TheKey.ca <http://TheKey.ca>*
>>>>>>>>
>>>>>>>> [image: TheKey]
>>>>>>>>
>>>>>>>>