--000000000000868122064c352013 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We're good now in Wpg. Dennis Fancy, BSP General Manager | Winnipeg, MB (204) 489-6000 TheKey.ca [image: TheKey] On Wed, Mar 4, 2026 at 10:05=E2=80=AFAM Joey Taylor wrote: > Montreal is good!! > > On Wed, Mar 4, 2026 at 10:08=E2=80=AFAM Chuck Terlesky (Home Care Assista= nce) cterlesky@thekey.com> wrote: > >> Calgary shows active - so I would assume yes. >> >> >> Chuck Terlesky B.A., CCPE >> General Manager >> Calgary, Alberta >> >> Office Calgary: 403-301-3777 >> >> >> --- >> >> >> >> TheKey.ca >> >> [image: TheKey] >> >> On Mar 4, 2026, at 6:43=E2=80=AFAM, Timon Page w= rote: >> >> =EF=BB=BF >> Hey Tim >> >> Toronto is good. We have access again. >> >> Best regards, >> * Timon Page * >> General Manager, Ontario >> timon.page@thekey.com >> Mobile: (437) 223-0841 >> TheKey.ca >> >> >> >> >> On Wed, Mar 4, 2026 at 7:22=E2=80=AFAM Timothy Thomas wr= ote: >> >>> GMs can you confirm your uber access is working again? >>> >>> >>> On Wed, Mar 4, 2026 at 12:20=E2=80=AFAM Lyndsey Organ >>> wrote: >>> >>>> Hi Tim, >>>> >>>> Can you confirm if Uber access resumed as Uber stated yesterday? I >>>> meant to check with you yesterday but it slipped my mind. >>>> >>>> >>>> *Thank you!* >>>> >>>> >>>> >>>> *Lyndsey Organ* >>>> >>>> Senior Manager, Accounting | *TheKey* >>>> >>>> Mobile: 316.253.6494 >>>> >>>> >>>> >>>> >>>> >>>> >>>> On Fri, Feb 27, 2026 at 1:22=E2=80=AFPM Timothy Thomas = wrote: >>>> >>>>> Thanks for the update. >>>>> >>>>> On Fri, Feb 27, 2026 at 2:08=E2=80=AFPM Lyndsey Organ >>>> lyndsey.organ@thekey.com> wrote: >>>>> >>>>>> Hi Tim, >>>>>> >>>>>> I wanted to provide an update on the current service disruption with >>>>>> Uber. We fully recognize how much this is impacting your team=E2=80= =99s operations, >>>>>> and we are working urgently to resolve it. >>>>>> >>>>>> An has been aggressively pursuing a resolution, though we are >>>>>> currently navigating some communication hurdles with the vendor. Sin= ce they >>>>>> lack a direct phone line, we are escalating through multiple email c= hannels >>>>>> to bypass the delay. I=E2=80=99ve looped you into our latest outreac= h so you can >>>>>> see the status of the reinstatement request in real-time. >>>>>> >>>>>> We appreciate your patience while we push to get things back on trac= k. >>>>>> >>>>>> >>>>>> *Thank you!* >>>>>> >>>>>> >>>>>> >>>>>> *Lyndsey Organ* >>>>>> >>>>>> Senior Manager, Accounting | *TheKey* >>>>>> >>>>>> Mobile: 316.253.6494 >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On Fri, Feb 27, 2026 at 10:10=E2=80=AFAM Timothy Thomas >>>>>> wrote: >>>>>> >>>>>>> @Geraldine Terlecki Could you please >>>>>>> help resolve this issue? We're two days into an Uber outage. >>>>>>> >>>>>>> On Thu, Feb 26, 2026 at 11:44=E2=80=AFAM Timothy Thomas >>>>>>> wrote: >>>>>>> >>>>>>>> This significantly impacts our operation. We need this resolved >>>>>>>> ASAP please. >>>>>>>> >>>