----==_mimepart_67b34a0abf9d1_1bf3f8fde558db010845f Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timothy,=C2=A0 My team does not have the passwords or access to th= e Quickbooks account used for the Montreal Quickbooks instance. I believe= this may have to do with the incorrect subscription being ordered when i= t was renewed, and the correct subscription being swapped in. Is the team= able to access Quickbooks?=C2=A0 Thank you, Aaron Worob Network= /Systems Administrator aaron.worob@thekey.com = = On Mon, 17 Feb at 9:25 AM , Sandeep C S wrote:= = = Hi Timothy,=C2=A0 = =E2=80=8B = Your support ticket #1060542 has been escalated to our senior team to en= sure you receive the highest level of expertise and a swift resolution. Y= ou'll be contacted directly by a senior support specialist with updates a= nd further assistance. For real-time updates, feel free to click on https= ://hca.freshdesk.com/helpdesk/tickets/1060542. We appreciate your patienc= e and are here to ensure your satisfaction. = =C2=A0 = =E2=80=8B = = = = Warm Regards, = = Sandeep C S = Service Desk Engineer = Contact IT Support 24*7=C2=A0@ (888)838-1955 | hca.freshdesk.com = TheKey.com = =C2=A0 = =C2=A0 = =C2=A0 = = = = On Mon, 17 Feb at 9:04 AM , Timothy Thomas wrote: = Good morning, = Did someone from the IT team cancel=C2=A0the Montreal Quickbooks subscri= ption? = ---------- Forwarded message --------- From: D= ate: Mon, Feb 17, 2025 at 8:58=E2=80=AFAM Subject: RE: Your QuickBooks su= bscription was cancelled To: Timothy Thomas = = = Hi Tim, = =C2=A0 = I have not. I have been slammed with audit requests and month end close.= I was going to work on this, this week. = =C2=A0 = = From: Timothy Thomas Sent: Monday, February 17, 2025 8:5= 8 AM To: Brian Fialko Subject: Fwd: Your QuickB= ooks subscription was cancelled = = =C2=A0 = = Hi Brian, = = =C2=A0 = = Did you get what you needed from quickbooks? Looks like someone cancelle= d the subscription again. = = ---------- Forwarded message --------- From: Intuit QuickBooks Customer= Service Date: Sat, Feb 15, 2025 at 5:29=E2=80=AF= AM Subject: Your QuickBooks subscription was cancelled To: = = =C2=A0 = = = = = =C2=A0 = = = = = = = = = Subscription cancelled = = = =C2=A0 = = Home Care Assistance Montreal Inc., your subscription was cancelled at = your request. = = Subscription cancelled: QuickBooks Desktop Premier 2-Users Cancellation = date: 15/02/2025 = = = = = To resubscribe, call 1-833-317-2226. = = What if I do not resubscribe? = If you cancel your QuickBooks Desktop subscription, please note that you= r company file will be stored on your device but you=E2=80=99ll need to r= e-subscribe to open and view it. If you cancel any additionally purchased= features, you can continue to access and work on your company file in Qu= ickBooks Desktop, you just won=E2=80=99t have access to these services. = = = = Account details = = =C2=A0 = = Subscription cancelled: = = QuickBooks Desktop Premier 2-Us