--Apple-Mail-05B2EC16-54B5-4C2F-945E-4E365C8DBC22 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable This was resolved by ClearCare about an hou= r ago. It was across their Canada locations system wide. We don= =E2=80=99t have details yet on root cause. On Nov 21, 2022, at 2:53 PM, Ken Citron <kcit= ron@thekey.com> wrote: =EF=BB=BF As an FYI this is related to C= learCare Canada ---------- Forwarded message --------- From: Bjorn Cooley < bcooley@thekey.com > Date: Mon, Nov 21, 2022 at 2:51 PM Subject: Fwd: Degraded Performa= nce To: Tori Porter-Martin < tori.portermartin@thekey.com >, Andy Feldman < afeldman@thekey.com >, Amy Freeman < afreeman@thekey.com >, Ken Citron <= kcitron@homecareassistance= .com > @Tori please share as needed ---------- Forwarded message --------- From: Oscar Weathersby < Oscar.Weathersby@wellsky.c= om > Date: Mon, Nov 21, 2022 at 11:00 AM Subject: RE: Deg= raded Performance To: Oscar Weathersby < Oscar.Weathersby@wellsky.com > = Our engineering team is continuing to investigate thi= s issue, which seems to have limited impact. Hello, Our Incident Response tea= m is investigating an issue that may cause Canadian agencies to be unable to= process their payroll and billing. The rest of the ClearCare platform is not affected by this issue. We will keep you updated v= ia our status page, status.clea= rcareonline.com , as we have more information. Thank you for your patien= ce. Connected care. S= marter care. <span style=3D"fo