RE: URGENT - RBC Accounts Overdrawn

Hi Tim,

Please find attached the last statement I was able to get.

Account will be closed shortly.

Thanks
Mohamad Fayad
Relationship Manager, Business Markets, RBC Royal Bank l Business Financial Services
51 Hanna Ave I Toronto, ON I M6K 3N7 l Phone: 1 (437) 553-7198

From: Timothy Thomas <tt@thekey.com>
Sent: Monday, October 7, 2024 4:59 PM
To: Cheryl Cartwright <ccartwright@thekey.com>
Cc: Fayad, Mohamad <mohamad.fayad@rbc.com>
Subject: Re: URGENT - RBC Accounts Overdrawn

[External]/[Externe]<https://connect.fg.rbc.com/community/techhub/external-email-indicator>
Hi Mohamad,

Would you be able to send me the final statement as the account is now closed?

Thanks

On Fri, Oct 4, 2024 at 1:28 PM Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>> wrote:
Please see attached letter. Let me know if this will suffice.
[cid:image001.jpg@01DB1960.F9CC9250]

On Thu, Oct 3, 2024 at 10:44 AM Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>> wrote:
Hi Tim,

Once the account is closed, you will not have any online access.

We can still ask for statements later.

Hope that helps.

Thanks
Mohamad Fayad
Relationship Manager, Business Markets, RBC Royal Bank l Business Financial Services
51 Hanna Ave<https://www.google.com/maps/search/51+Hanna+Ave?entry=gmail&source=g> I Toronto, ON I M6K 3N7 l Phone: 1 (437) 553-7198


From: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Sent: Thursday, October 3, 2024 9:23 AM
To: Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>>
Cc: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Subject: Re: URGENT - RBC Accounts Overdrawn

[External]/[Externe]<https://connect.fg.rbc.com/community/techhub/external-email-indicator>
Hi Mohamad,

Will I still be able to access the final statement once the bank account is closed?

Cheryl, are you able to send that letter today?

On Wed, Oct 2, 2024 at 10:11 AM Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>> wrote:
Hi Cherly,

Yes we need a letter from the client and signed please.

Thanks
Mohamad Fayad
Relationship Manager, Business Markets, RBC Royal Bank l Business Financial Services
51 Hanna Ave<https://www.google.com/maps/search/51+Hanna+Ave?entry=gmail&source=g> I Toronto, ON I M6K 3N7 l Phone: 1 (437) 553-7198

From: Cheryl Cartwright <ccartwright@thekey.com<mailto:ccartwright@thekey.com>>
Sent: Wednesday, October 2, 2024 9:50 AM
To: Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>>
Cc: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Subject: Re: URGENT - RBC Accounts Overdrawn

[External]/[Externe]<https://connect.fg.rbc.com/community/techhub/external-email-indicator>
Great, do I need to write a letter or can you send me something to sign?

On Wed, Oct 2, 2024 at 9:41 AM Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>> wrote:
Hi Timothy,

No need for Cheryl to visit a branch, I can assist with that. Unless there is something else they would like to do.

All I need is a signed letter requesting to close the account ending with 007.

Thanks
Mohamad Fayad
Relationship Manager, Business Markets, RBC Royal Bank l Business Financial Services
51 Hanna Ave<https://www.google.com/maps/search/51+Hanna+Ave?entry=gmail&source=g> I Toronto, ON I M6K 3N7 l Phone: 1 (437) 553-7198


From: Timothy Thomas <tt@thekey.com<mailto:tt@thekey.com>>
Sent: Wednesday, October 2, 2024 9:31 AM
To: Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>>
Cc: ccartwright@thekey.com<mailto:ccartwright@thekey.com>
Subject: Re: URGENT - RBC Accounts Overdrawn

[External]/[Externe]<https://connect.fg.rbc.com/community/techhub/external-email-indicator>
Hi Fayad.

We’re closing the account. Cheryl will visit a branch this week to complete the closure. Not sure why it’s overdraw. I asked the teller to transfer all funds minus the associated wire fees. That deficit is RBCs responsibility. Not ours.

Thank you


On Wed, Oct 2, 2024 at 9:19 AM Fayad, Mohamad <mohamad.fayad@rbc.com<mailto:mohamad.fayad@rbc.com>> wrote:
Hi Cheryl,

I am emailing as the account ending in 007 for SJD CARE SERVICES INC. has been overdrawn by $2

Appreciate having the above covered by deposit or transfer by 12pm today, to avoid payments being returned.

Are you planning to keep or close this remaining account as I can see the full balance has been transferred?

Thanks
Mohamad Fayad
Relationship Manager, Business Markets, RBC Royal Bank l Business Financial Services
51 Hanna Ave<https://www.google.com/maps/search/51+Hanna+Ave?entry=gmail&source=g> I Toronto, ON I M6K 3N7 l Phone: 1 (437) 553-7198
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