--00000000000097607406200b9081 Content-Type: text/plain; charset="UTF-8" Good morning CSM team I was asked last week how many re assessments we did in July and my answer was 0 but that so far in August we had completed 2. I realize that this is part of the SLA compliance piece that we all need to adhere to and ensure we are doing everything we can to help retention. So a couple of things are apparent in terms of our compliance and the table below which we learned by being on the call with Shawntel last week. We are not tagging properly so that needs to change right away as per the table below. We need to be using CG intro the first day, Client follow up for new clients 24 hours/ 7days and 14 days then QA visit once a month, and then re assessment for any change in condition, post hospitalization and or every 6 months. One piece we are behind on is the updated care plans that should be done at minimum every 6 months which is a change for us as we always did yearly. I am forwarding a list of clients that need to have re assessments ASAP, care plans updated and tags marked in clear care. ( A note to me once they are done would be appreciated coupled if there is any increase in hours due to change of condition or recommendation from yourselves.) We do not have that many so it really should be able to get done in the next month. VCH is a different expectation but again there are pieces that can be tagged using the below information so that you get used to using the tags appropriately BUT we are not graded for compliance on VCH. Please see below for the SLA at a glance and then below that is a list of clients with start dates that need to have updated care plans and be tagged appropriately. New Client Tier 1 >31hrs/wk >30days Tier 2 30days Tier 3 >31hrs/wk 31hrs/wk >30days Tier 2 30days Tier 3 >31hrs/wk [image: TheKey] --00000000000097607406200b9081 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning CSM = team I was asked last week how many re assessments= we did in July and my answer was 0 but that so far in August we had comple= ted 2.=C2=A0 I realize that this is part of the SLA compliance pi= ece that we all need to adhere to=C2=A0 and ensure we are doing everything = we can to help retention. So a couple of things ar= e apparent in terms of our compliance=C2=A0and the table below which we lea= rned by being on the call with Shawntel last week. We are not tagging prope= rly so that needs to change right away as per the table below.