Great!
On Thu, Jun 9, 2022 at 10:32 PM Alexa Graziani <agraziani@thekey.com> wrote:
> That conversation is moving forward. Nukul got back to us and we need to
> schedule a meet with David so David can outline what we need. Thanks!
>
> On Thu, Jun 9, 2022 at 7:05 PM Angie Markwell <angie.markwell@thekey.com>
> wrote:
>
>> Hi Matt - did you speak to Adam about what we need asap?
>>
>> On Thu, Jun 9, 2022 at 11:52 AM Alexa Graziani <agraziani@thekey.com>
>> wrote:
>>
>>> The call tracking email / conversation with Adam and Nukul is crucial
>>> here. Once we can see how many calls are coming in and what the outcome of
>>> the lead is in Salesforce (which is what David said they had set up
>>> previously), we can start optimizing off of that instead of just the few
>>> forms we get. Then we can ramp up spend again if needed. We need to put the
>>> pressure on the Mavencare team. Until then, we would be driving blind
>>> because Google doesn't even have the call data to work off of.
>>>
>>> Sincerely,
>>>
>>> On Thu, Jun 9, 2022 at 2:13 AM Audra Williams <audraw@thekey.com> wrote:
>>>
>>>> Looping in Alexa as I think that they were only concentrating on
>>>> certain areas prior to acquisition. We may need to return to that if we
>>>> have not already done so.
>>>>
>>>> Best,
>>>>
>>>> On Tue, Jun 7, 2022 at 11:47 AM Kimberly Guerci <kguerci@thekey.com>
>>>> wrote:
>>>>
>>>>> The reporting is messy and we cannot really drill down in any of the
>>>>> reports. It is also impossible to actually check for accuracy such as
>>>>> comparing a shift calendar with the billing so we have to assume the
>>>>> reports are correct. The team has given us access to some specific reports
>>>>> for revenue by client so that has been a little more helpful but in general
>>>>> it is really hard to manage and understand the revenue through their
>>>>> system.
>>>>>
>>>>> As an aside and follow up to the earlier email since we are addressing
>>>>> revenue, there is no consistent revenue generator right now for NYC since
>>>>> the google campaigns for NY are not yielding more than 1-2 qualified
>>>>> referrals a week(also were paused last week due to a credit card issue).
>>>>> Pablo has some relationships and you can see in SF that he is
>>>>> generating the bulk of the leads right now but it is not nearly enough for
>>>>> growth. He said they had triple the amount of starts through internet/web
>>>>> prior to the acquisition so this is something we need to get up ASAP and
>>>>> running as we search for an HCL.
>>>>>
>>>>> On Mon, Jun 6, 2022 at 10:54 PM Audra Williams <audraw@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hi All!
>>>>>>
>>>>>> I wanted to loop everyone into the fact we are still having to wait
>>>>>> on a tableau report that is not accurate for the prior week until Thursday
>>>>>> of the current week for metrics, specifically revenue. This past week the
>>>>>> tableau report was incorrect and we had to wait on Eric Sloan from
>>>>>> Mavencare to fix the issue.
>>>>>>
>>>>>> This is an ongoing issue that we can not pull metrics. I do my best
>>>>>> to have the BSG weekly metrics sheet updated by 11am PST on Thursday for
>>>>>> the week prior, but that is very dependent on this report.
>>>>>>
>>>>>> I was under the impression that they could fix this issue very
>>>>>> quickly when we had our demo, but this has not happened.
>>>>>>
>>>>>> Timothy and Kim, since I have been working with C&H and not on the
>>>>>> calls, have there been any updates on this issue?
>>>>>>
>>>>>> Best,
>>>>>>
>>>>>> --
>>>>>> Audra Williams
>>>>>> Director of Business Support
>>>>>> *Please note my email has changed:*
>>>>>> audraw@TheKey.com
>>>>>> <https://brand.thekey.com/esg/Audra.Williams@TheKey.com>
>>>>>> (425) 757-7027
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>
>>>>>
>>>>
>>>> --
>>>> Audra Williams
>>>> Director of Business Support
>>>> *Please note my email has changed:*
>>>> audraw@TheKey.com
>>>> <https://brand.thekey.com/esg/Audra.Williams@TheKey.com>
>>>> (425) 757-7027
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>
>>>
>>> --
>>> Alexa Graziani
>>> Senior Marketing Manager - Consumer Growth
>>> * Please note my email has changed: *
>>> agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>
>>> (650) 416-1538 Ext. 181538
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>> --
> Alexa Graziani
> Senior Marketing Manager - Consumer Growth
> * Please note my email has changed: *
> agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>
> (650) 416-1538 Ext. 181538
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>