This is a multipart message in MIME format. ------=_NextPart_000_1B50_01DC702D.392668D0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_1B51_01DC702D.39268FE0" ------=_NextPart_001_1B51_01DC702D.39268FE0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for the confirmation, I will get some new cards asap. =20 Silvana Stoesser Xentas Inc. =20 Mobile: 403-481-0547 Web: www.xentas.ca Email: silvana@xentas.ca =20 From: Timothy Thomas =20 Sent: December 18, 2025 2:44 PM To: silvana@xentas.ca Subject: Re: FW: Cut Quality. =20 No it was only Isabelle's cards that had the issue. =20 On Thu, Dec 18, 2025 at 4:38=E2=80=AFPM > wrote: Hi Tim, =20 Could you please let me know if a reprint of the Vancouver business = cards is required due to quality issues? =20 If yes, please provide pictures of the cards. =20 Thank you in advance, =20 Silvana Stoesser Xentas Inc. =20 Mobile: 403-481-0547 Web: www.xentas.ca Email: silvana@xentas.ca =20 From: silvana@xentas.ca >=20 Sent: December 16, 2025 5:32 PM To: 'Timothy Thomas' > Subject: RE: Cut Quality. =20 Hi Tim, =20 The last proof for the business cards for the Calgary office I sent you = was from Nov. 26 at 11.07 am, and they had TheKey.com on them. Do you = need a reprint? =20 There was another email from Dec. 1 at 9.08 am with regards to the = changes on the GCM flyer to change it to TheKey.ca, but only on future = prints as it was already printed. =20 Going forward, I will make sure that all printed documents have the = TheKey.ca website on them. =20 Could you confirm if there were any issues with the Vancouver business = cards? If so, I=E2=80=99ll need photos to address them properly. I=E2=80=99m committed to resolving this quickly and making sure = everything is correct, but I=E2=80=99ll need your support to get it = sorted out. =20 Thank you, =20 Silvana Stoesser Xentas Inc. =20 Mobile: 403-481-0547 Web: www.xentas.ca Email: silvana@xentas.ca =20 From: Timothy Thomas >=20 Sent: December 16, 2025 1:35 PM To: silvana@xentas.ca =20 Subject: Re: Cut Quality. =20 Silvana, =20 The image of the cards you sent over from calgary has thekey.com = on them. I reviewed the proof you sent me and the = proof says thekey.ca , meanwhile Isabelle's says = thekey.ca =20 =20 I'm really confused here, what is going on? =20 On Mon, Dec 15, 2025 at 6:50=E2=80=AFPM > wrote: Hi Tim, =20 I checked the cards from the Calgary Office, and they were fine (see = picture). Are you able to send me the pictures from the Vancouver office? =20 Silvana Stoesser Xentas Inc. =20 Mobile: 403-481-0547 Web: www.xentas.ca Email: silvana@xentas.ca =20 From: Timothy Thomas tt@thekey.com>=20 Sent: December 15, 2025 12:08 PM To: silvana@xentas.ca; Isabelle Grondin isabelle.grondin@thekey.com> Subject: Re: Cut Quality. =20 @Isabelle Grondin could you please = share more photos of your new cards with the rough edges? =20 Thanks =20 On Mon, Dec 15, 2025 at 10:15=E2=80=AFAM > wrote: Good morning Tim