--0000000000002b3c9c05ec7425fe Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All! I made a copy and filtered by Angie's region so that you can now filter your division and share with your Client Success Managers. https://docs.google.com/spreadsheets/d/187jagLMy3NsUn6lT_MgsDygXWtdDyxksxOd= -uvxkF7M/edit?usp=3Dsharing Best, On Tue, Nov 1, 2022 at 10:45 PM Angie Markwell wrote: > I know you were copied and critical we address this with our clients > asap.Dont want them surprised when we assign a collector. > > ---------- Forwarded message --------- > From: Gary Scott > Date: Tue, Nov 1, 2022 at 10:41 PM > Subject: 30 Day AR Client List > To: Northeast/Canada Regional Operation Directors northeastcanada-regional-operation-directors@thekey.com>, Gayle Soulides = gsoulides@thekey.com>, Melissa Reyes , Angie > Markwell , Chen Xie chen@homecareassistance.com>, Ginger McVeigh , > Audra Williams , Alicia Broussard abroussard@thekey.com>, Alisha Wise , Pete DaCosta peter.dacosta@thekey.com>, Araceli Gutierrez , > Bobby Kou , Carol Miller carol.miller@thekey.com>, cgilkeson Forward , Cathy > Goffredo , Charlie Ferro , > Christa Chalfa , Gail Carboy gcarboy@thekey.com>, James Buscemi , jmuskat@homecareassistance.com>, Kim Kranwinkel kimberly.kranwinkel@thekey.com>, Kimberly Guerci , laura.hintz@thekey.com>, Peggy Anderson , > Triff Cook , Yukari Roberts , Beth > Ann Rosario , Jay Skypeck jason.skypeck@thekey.com>, Claudia Hernandez , > Matthew Neal , Jennifer Piper , > Jessica Pascasio , Timothy Thompson-Cook timothy.thompsoncook@thekey.com>, Karoline Da Silva , > Diane Mockenhaupt > Cc: Nina Kani , Mandi Cheslock , > Benjamin Lewis , Sarah Powers spowers@thekey.com>, Lito Delapena , Michelle > Kenaga , Kate Goodrich kate.goodrich@thekey.com>, Aileen Ruffin , Elizabeth > Clark , Tad Smith > > > Leaders, > > > > As a reminder, our accounts receivable management process will now includ= e > our sharing a list of clients with an invoice greater than 30 days > delinquent every two weeks. This list includes private pay clients, > clients where a fiduciary pays their bill, and other institutional payers= . > > > > We have updated the list shared last week to remove clients that have > paid=E2=80=94~150 clients remain on this list. You can access this list = using this > hyperlink =C3=A0 >30 Day AR > > . > > > > If you have questions about a given client, or see concerns with the list > in some way, please contact the assigned collector via email. > > > > *Important: Clients on this list that have not made payment to bring thei= r > balance under 30 days delinquent by Tuesday 11/8 will be sent a demand > notice, including notice of forthcoming service suspension.* > > > > We will review each client=E2=80=99s account before a demand notice is > delivered=E2=80=94if there is an invoice dispute or we have failed to del= iver the > bill correctly, we will address the issue and give our clients time to > review and make payment