Re: New Client Audit Results- Action Required by 10/7

From
Kimberly Guerci <kguerci@thekey.com>
To
Chen Xie <chen@thekey.com>
CC
eclark@thekey.com, "Northeast/Canada Regional Operation Directors" <northeastcanada-regional-operation-directors@thekey.com>, Melissa Reyes <melissa.reyes@thekey.com>, David Durbin <david.durbin@thekey.com>, Angie Markwell <angie.markwell@thekey.com>, Chen Xie <chen@homecareassistance.com>, Audra Williams <audraw@thekey.com>, Alicia Broussard <abroussard@thekey.com>, Alisha Wise <awise@thekey.com>, Amy Harris <aharris@thekey.com>, Araceli Gutierrez <araceli.gutierrez@thekey.com>, Bobby Kou <bkou@homecareassistance.com>, Ginger McVeigh <ginger.mcveigh@thekey.com>, carol.miller@thekey.com, Cassi Gilkeson <cgilkeson@thekey.com>, Cathy Goffredo <cathy.goffredo@thekey.com>, Charlie Ferro <cferro@thekey.com>, Christa Chalfa <cchalfa@homecareassistance.com>, Gail Carboy <gcarboy@thekey.com>, James Buscemi <jbuscemi@thekey.com>, jmuskat@homecareassistance.com, Kim Kranwinkel <kimberly.kranwinkel@thekey.com>, laura.hintz@thekey.com, Peggy Anderson <panderson.old@thekey.com>, Triff Cook <triff@thekey.com>, Yukari Roberts <yroberts@thekey.com>, bethann.rosario@thekey.com, Jay Skypeck <jason.skypeck@thekey.com>, Claudia Hernandez <chernandez@thekey.com>, Jennifer Piper <jennifer.piper@thekey.com>, Jessica Pascasio <jpascasio@thekey.com>, Pete DaCosta <peter.dacosta@thekey.com>, Timothy Thompson-Cook <timothy.thompsoncook@thekey.com>, Karoline Da Silva <ksilva@tenderrose.com>, Gary Scott <gscott@thekey.com>, Mandi Cheslock <mcheslock@thekey.com>, Benjamin Lewis <benjamin.lewis@thekey.com>, Sarah Powers <spowers@thekey.com>, Beth Popolizio <bpopolizio@thekey.com>, Jennifer Allen <jallen@thekey.com>
Date
Thu, 6 Oct 2022 10:54:23 -0400
Folder
INBOX
--000000000000281db705ea5edf45 Content-Type: multipart/alternative; boundary="000000000000281db605ea5edf44" --000000000000281db605ea5edf44 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Could we consider adding tabs by region? It would be easier to navigate overall. Also, if clients remain on the list after a week, can we highlight what is still missing? For instance, we have a check payer who shows on this list week after week, I am unclear as to what we are still missing and why the client is still on the list. On Wed, Oct 5, 2022 at 2:40 PM Chen Xie wrote: > On this and future distributions, Elizabeth, how can I effectively find > the clients started in the past week/month by name who are missing > something? > > On Tue, Oct 4, 2022 at 1:08 PM wrote: > >> Hello Everyone, >> >> >> >> Please see linked spreadsheet >> >> to review the audit for clients moved to an Activated status in ClearCar= e >> 9/26 & prior. Please make note of the updates made to the statuses & dat= a >> in the file, described below, based on the feedback we=E2=80=99ve receiv= ed over the >> last few weeks. We appreciate the feedback! Kindly avoid copying me or >> sending me direct updates regarding your clients. Once your clients are >> updated, they will be re-audited (we work the list daily) and fall off t= he >> list. You are encouraged to reach out and ask questions if something is >> unclear or if you disagree with how your client is categorized so we can >> chat through approved exceptions where applicable. >> >> >> >> As a reminder, our auditors will review a new set of clients on Monday >> 10/10, which will have clients activated September 30th - October 6th, >> 2022. One more week until we=E2=80=99re auditing October activations! >> >> >> >> *New Audit Statuses:* >> >> - Scheduled & Started >> - Future Start Dates >> - No Scheduled Dates > - Review for Deactivation >30 (Client activated over 30 days ago) >> - These clients have nothing scheduled and were activated over 30 >> days ago, some as far back as June. Please review these to ensure = they=E2=80=99re >> deactivated when appropriate. >> >> >> >> *New PAF (Payment Authorization Form) Statuses:* >> >> - Routing/Account Invalid >> - Card Declined >> - PAF Not Signed >>

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