This is a multipart message in MIME format. ------=_NextPart_000_0235_01DA3E4F.323E4090 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0236_01DA3E4F.323E4090" ------=_NextPart_001_0236_01DA3E4F.323E4090 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yikes, I am so sorry to hear this. I hate to ask for work but is it = possible to send me a list of clients? I can investigate just this one.=20 =20 From: Timothy Thomas =20 Sent: Wednesday, January 3, 2024 2:03 PM To: Elizabeth Clark Subject: Fwd: Overdue balance of $1,014.38 =20 Hey! =20 I see Lito is OOO so I thought best to loop you in.=20 =20 We=E2=80=99ve received several complaints from clients in Calgary due to = this versapay integration. They=E2=80=99re getting missed payment emails = meanwhile they=E2=80=99re saying that they=E2=80=99ve paid.=20 =20 All instances have been sent to the billing team. Waiting on a = resolution.=20 =20 Thanks Tim Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 =20 =20 ---------- Forwarded message --------- From: Timothy Thomas > Date: Wed, Jan 3, 2024 at 5:00=E2=80=AFPM Subject: Re: Overdue balance of $1,014.38 To: Shawntel Sousa > CC: Chuck Terlesky > =20 Hi Shawntel.=20 =20 I=E2=80=99ve escalated this. Sorry for the trouble.=20 Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 =20 =20 On Wed, Jan 3, 2024 at 4:55=E2=80=AFPM Shawntel Sousa > wrote: Hi, =20 Another client from Calgary being informed that they have an overdue = balance when they have paid their bill. Can someone kindly help with = this?=20 Warm regards, Shawntel Sousa, LPN Client Success Manager=20 Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 =20 =20 ---------- Forwarded message --------- From: Kathleen Horan > Date: Wed, Jan 3, 2024 at 2:53=E2=80=AFPM Subject: Fwd: Overdue balance of $1,014.38 To: Marc Atkinson >, = Chuck Terlesky >, = Shawntel Sousa > =20 Hi I have received another notice of nonpayment/overdue balance when = payment has been made.=20 Please reference my account as full payment was made on December 27, = 2023. Kelly Horan Sent from my iPhone Begin forwarded message: From: TheKey > Date: January 3, 2024 at 2:33:00=E2=80=AFPM MST To: kelly.e.horan@gmail.com =20 Subject: Overdue balance of $1,014.38 =EF=BB=BF=20 =20 =09 You have an overdue balance of $1,014.38 with us. If payment has already been made, thank you. If not, just click here = to pay your overdue = balance now. Thanks for your business. =09 =20 = View Invoices=20 =20 =09 =20 =09 =20 Questions about this message? Contact Us | = <http://email.versapay.com/ls/click?upn=3Dtzw3QSUuNYuKwhDf0CvhmU9PKgIkzOo= BOj8Hk8pkA2nNsQq9dqyD1ZUOzdRqRDHQ6e03DbJsiy3wBgfhE432-2BQ-3D-3DSpB8_5fL-2= BdZKd8ocMNHc9SFg5ejAGt1AwnB