The client ( Kontzamanis )continues to go straight to the CG for schedule
changes. The CG then calls us or emails to tell us to correct the
schedule. I am assuming a message was missed along the way.
Client has been asked to stop this numerous times, but keeps doing it.
This is a difficult WInnipeg client.
On Tue, Nov 29, 2022 at 2:12 PM Timothy Thomas <tt@thekey.com> wrote:
> Chandani I presume this is one you wanted to review?
>
> ---------- Forwarded message ---------
> From: Karimat Sarumi <sarumikarimat@gmail.com>
> Date: Tue, Nov 29, 2022 at 3:08 PM
> Subject: Short payment in my pay statement
> To: <winnipeg@homecareassistance.com>
>
>
>
> Good day.
>
> TO WHOM IT MAY CONCERN
>
> I noticed there's short payment in my pay statement which I am expecting
> to be paid into my account tomorrow. I have worked 9 days between the
> period of the statement ( from November 8th to November 22nd). I worked
> night shift with my Client on the 8th, 10th, 11th, 14th, 15th, 17th, 18th,
> 21st and 22nd of November.
>
> Although I couldn't clock in on the 14th and 17th of November because the
> key app didn't indicate my shift, however I sent SMS, emails and finally
> called the agency to let them know the problem I was having. I was assured
> it would be corrected. My Client also confirmed she discussed it with the
> Agency.
>
> I am however surprised that despite all these, I am still being short
> payed.
>
> Please look into this matter. Attached is a copy of the pay statement.
>
> Thank you,
>
> Karimat Sarumi.
>
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>
--
Brian Boxall
Client Success Manager
Home Care Assistance of Winnipeg, MB
*Calgary Office: *403-301-3777
*Winnipeg Office: *204-489-6000
*Mobile Device*: 431 - 887 -1785
344-530 Kenaston Blvd @ Kenaston Crossing
Home Care | Winnipeg, MB (homecareassistancewinnipeg.ca)
<https://www.homecareassistancewinnipeg.ca/>
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