ANNOUNCEMENT: PLANNED OUTAGE FOR CLEARCARE SET FOR FRIDAY, FEB 10TH

                                  PLANNED OUTAGE FOR CLEARCARE SET FOR
FRIDAY, FEB 10TH


ClearCare will have a planned outage on Friday, February 10TH. The outage
is scheduled to begin at 8:00pm PT/11:00pm ET, and will last approximately
8 hours (anticipated to end around 4:00am PT/7:00am ET on Saturday,
February 11TH).

During the outage, ClearCare will be available in 'Safe Mode,' ONLY which
equates to 'Read Only' capabilities. You will be unable to make edits to
schedules, client, or Caregiver profiles.

   -

   Any shift changes made after 1:30pm PT /4:30pm ET will NOT appear in
   “Safemode” during the downtime event.
   -

   Only shift changes made prior to the cutoff time of 1:30pm PT/4:30pm ET
   will appear during the outage.
   -

   Alternative options: print or take screenshots of any shift changes
   between 1:30pm PT and 8pm PT when the downtime event starts.

Before the outage, please take the following steps:

   -

   Download hard copies of all weekend schedules
   -

   Download hard copies of Caregiver and client contact information
   -

   Verbally confirm weekend shift schedules with Caregivers in advance of
   Friday.
   -

   Communicate to Caregivers that they should open Caregiver Connect on
   Friday prior to 8:00pm PT/11:00pm ET so that updated schedules can load
   prior to the outage
   -

      Caregivers should clock in/out via the app
      -

      If, for some reason, a Caregiver cannot clock in/out via the app
      (e.g., shift is not present, Caregiver doesn't use the app), they should
      call the local office to report their clock in/out
      -

      Telephony will not work during the planned outage
      -

   Designate a team member to manually clock in/out every Caregiver for
   every shift that occurs during the outage in ClearCare. You will only be
   able to execute clock ins/outs in ClearCare once the outage has ended.
   -

      If you do not manually clock your Caregivers in/out of ClearCare
      following the planned outage they will not get paid.
      -

      Caregivers will be able to clock in using the Caregiver Connect app
      for the duration of the outage, however this information will not be
      reflected in ClearCare. These events will be reflected in this Report
      <https://datastudio.google.com/u/0/reporting/294d73cc-28b0-4f25-926a-f4b0d2e6e8a7/page/R5u4C>
      .
      -

         Please call your Caregivers directly, or leverage this report to
         confirm Caregiver attendance, and subsequently enter into ClearCare.
         -

         For questions on how to use this report, please reach out to Erica
         Smith directly at erica@thekey.com.

For offices that currently leverage Frax for On-Call support (Frax First
Aid):

   -

   Frax will not be able to staff any shifts during this period
   -

   Field On Call will need to handle staffing
   -

   Frax will filter any calls they receive and document any clock in/out
   via email
   -

   Carefinder will not be operational during the planned outage


For questions or concerns, please contact Erica Smith at erica@thekey.com
or contact the HR Service Center at HRServiceCenter@TheKey.com or call
888-874-8088.
-- 

Best Regards,
Julia Natasha Watthey, MBA
Director, Corporate Communications
TheKey

www.thekey.com
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