Re: Unknown Valentina

Hi Ali,

I will call them now.

Thanks,
Sumira

On Wed, Aug 9, 2023 at 12:15 PM Ali Malik <ali.malik@thekey.com> wrote:

> @Sumira Suthesan <sumira.suthesan@thekey.com> Please contact Schlegel
> village via phone and make sure all is well with those clients, I know
> usually they take long to pay, but it's crucial we know that they will be
> paying for those services and or if a cheque has been cut out.
>
> thank you,
>
> On Wed, Aug 9, 2023 at 3:06 PM Sumira Suthesan <sumira.suthesan@thekey.com>
> wrote:
>
>> Hi,
>>
>> There are a few outstanding invoices for Schlegal village.
>> I will email them the outstanding invoices.
>>
>> [image: image.png]
>>
>> Thanks,
>> Sumira
>>
>> On Wed, Aug 9, 2023 at 11:49 AM Ali Malik <ali.malik@thekey.com> wrote:
>>
>>> Hey Tim,
>>>
>>> There's no dispute in regards to payment for Mato and Acheson. Just
>>> discussing the above client: Unknown Valentina
>>>
>>> @Sumira Suthesan <sumira.suthesan@thekey.com> Can you please let us
>>> know if there are any issues with these above clients who do not have
>>> contract besides the one we have raised (unknown valentina)
>>>
>>> thank you
>>>
>>>
>>>
>>> On Wed, Aug 9, 2023 at 2:30 PM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> I have a call with Steve this afternoon so I will discuss the addendums
>>>> with him.
>>>>
>>>> Mato and Acheson confirmations from the facility are below: Have we
>>>> followed up with Schlegel regarding payment. They've never been a problem
>>>> payor before.
>>>>
>>>> ---------- Forwarded message ---------
>>>> From: Vidhi Goyal <vidhi.goyal@schlegelvillages.com>
>>>> Date: Fri, Jun 2, 2023 at 1:54 PM
>>>> Subject: Re: New 1:1 support
>>>> To: tcleland@thekey.com <tcleland@thekey.com>
>>>> Cc: allison.brennan@thekey.com <allison.brennan@thekey.com>,
>>>> ccartwright@thekey.com <ccartwright@thekey.com>
>>>>
>>>>
>>>> Good Afternoon, Taylor
>>>>
>>>> We have a resident with expressions and would require 1:1 support 24
>>>> hours a day. I would like to request 1:1 support with 8 hourly shifts
>>>> change starting Monday June 5th. In addition, it would be really
>>>> beneficial if the individuals assigned have a good knowledge of different
>>>> kinds of expressions and how to manage them.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Thanks *
>>>>
>>>> Vidhi Goyal
>>>>
>>>> Assistant Director Of Nursing Care
>>>>
>>>> *SCHLEGEL VILLAGES *
>>>>
>>>>
>>>>
>>>> The Village at University Gates
>>>>
>>>> 250 Laurelwood Drive
>>>>
>>>> Waterloo Ontario
>>>>
>>>> N2J 0E2
>>>>
>>>>
>>>>
>>>> (519) 904 0650  EXT 8060
>>>>
>>>> *vidhi.goyal@schlegelvillages.com <vidhi.goyal@schlegelvillages.com> *
>>>>
>>>>
>>>>
>>>> *“A smile is a curve that sets everything straight.” – Phyllis Diller *
>>>>
>>>>
>>>>
>>>> ---------- Forwarded message ---------
>>>> From: Vidhi Goyal <vidhi.goyal@schlegelvillages.com>
>>>> Date: Wed, Jun 14, 2023 at 12:21 PM
>>>> Subject: Re: 1:1
>>>> To: Taylor Cleland <tcleland@thekey.com>, Allison Brennan <
>>>> allison.brennan@thekey.com>
>>>> Cc: Wendy Miller <wendy.miller@schlegelvillages.com>
>>>>
>>>>
>>>> Good Morning Taylor
>>>>
>>>> I need to request another 1:1 support for another resident starting
>>>> tomorrow. This time the request is for a PSW daily from 10am- 8pm until
>>>> changed. The person needs to report to myself/Wendy (DOC)  in the morning
>>>> to get a focus checklist of tasks to be completed related to resident care
>>>> during the shift.
>>>>
>>>> Client Name: Sara Acheson (Betty)
>>>>
>>>> NH: Hagey
>>>>
>>>> Room Number: 1175
>>>>
>>>> Rai/Kardex: I can fax the care plan if you need
>>>>
>>>> University Gates would be the payor
>>>>
>>>> *Thanks *
>>>>
>>>> Vidhi Goyal
>>>>
>>>> Assistant Director Of Nursing Care
>>>>
>>>> *SCHLEGEL VILLAGES *
>>>>
>>>>
>>>>
>>>> The Village at University Gates
>>>>
>>>> 250 Laurelwood Drive
>>>>
>>>> Waterloo Ontario
>>>>
>>>> N2J 0E2
>>>>
>>>>
>>>>
>>>> (519) 904 0650  EXT 8060
>>>>
>>>> *vidhi.goyal@schlegelvillages.com <vidhi.goyal@schlegelvillages.com> *
>>>>
>>>>
>>>>
>>>> *“A smile is a curve that sets everything straight.” – Phyllis Diller *
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Got it.
>>>> Printed!
>>>> Got it, thanks!
>>>>
>>>>
>>>>
>>>> CONFIDENTIALITY NOTICE:
>>>>
>>>> This message and any attachments are directed to the addressee(s) in
>>>> confidence. If you have received it in error, please delete it and advise
>>>> the sender immediately.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Aug 9, 2023 at 1:57 PM <eclark@thekey.com> wrote:
>>>>
>>>>> We need to suspend services on these customers until we have a
>>>>> contract in writing from the responsible party, which is a guardrail we
>>>>> should employ across the board.
>>>>>
>>>>>
>>>>>
>>>>> Tim,
>>>>>
>>>>> I would agree we should reach out to legal with a copy of what we do
>>>>> have, and ask for their recommendation on an addendum or redline the
>>>>> facility agreement to ensure we’re protected.
>>>>>
>>>>>
>>>>>
>>>>> *From:* Timothy Thomas <tt@thekey.com>
>>>>> *Sent:* Wednesday, August 9, 2023 10:44 AM
>>>>> *To:* Allison Brennan <allison.brennan@thekey.com>
>>>>> *Cc:* eclark@thekey.com; Ali Malik <ali.malik@thekey.com>; Taylor
>>>>> Cleland <tcleland@thekey.com>; Sumira Suthesan <
>>>>> sumira.suthesan@thekey.com>; Gerard Draetta <gerard.draetta@thekey.com>;
>>>>> Michelle Hudgins <michelle.hudgins@thekey.com>
>>>>> *Subject:* Re: Unknown Valentina
>>>>>
>>>>>
>>>>>
>>>>> Please look for the communications and if we don't have it, please
>>>>> reach out to the director or contact for confirmation.
>>>>>
>>>>>
>>>>>
>>>>> Elizabeth, perhaps we need an addendum to our staffing agreement that
>>>>> the facility signs when referring a resident for 1:1 care at their
>>>>> expense...
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Aug 9, 2023 at 1:23 PM Allison Brennan <
>>>>> allison.brennan@thekey.com> wrote:
>>>>>
>>>>> Hi Tim,
>>>>>
>>>>>
>>>>> For Betty Acheson it started as a Silver Sherpa case which they paid
>>>>> for then when that ended UG reached out for care to continue, I believe I
>>>>> have that  communication I will have to look
>>>>>
>>>>>
>>>>>
>>>>> For Mato I should also have that however neither will state they are
>>>>> the Payors.
>>>>>
>>>>>
>>>>>
>>>>> Lam Hong was another one we cared for from UG for years until his
>>>>> passing and he was on service before I started and UG was the payor there
>>>>> too
>>>>>
>>>>>
>>>>>
>>>>> *Allison Brennan*
>>>>>
>>>>>
>>>>>
>>>>> *Client Success Manager*
>>>>>
>>>>>
>>>>>
>>>>> *Office: 519-954-2111*
>>>>>
>>>>> *Direct Line: 437-216-2865*
>>>>>
>>>>> *Fax: 519-489-1370*
>>>>>
>>>>>
>>>>>
>>>>> *TheKey.ca*   <https://thekey.ca/>
>>>>>
>>>>>
>>>>>
>>>>> [image: Image removed by sender. TheKey]
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Aug 9, 2023 at 1:20 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>>
>>>>> Allison, do we have their written acknowledgement on these cases?
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Aug 9, 2023 at 1:06 PM Allison Brennan <
>>>>> allison.brennan@thekey.com> wrote:
>>>>>
>>>>> No, we have have an umbrella contract with the Schlegel properties and
>>>>> when they reach out for services staffing or 1:1 such as Valentina, they
>>>>> are in acknowledgement that they are the payors.
>>>>>
>>>>>
>>>>>
>>>>> Mato Andric
>>>>>
>>>>> Betty Acheson are two other examples of this same situation
>>>>>
>>>>>
>>>>>
>>>>> Hope it helps!
>>>>>
>>>>>
>>>>>
>>>>> Take Care
>>>>>
>>>>>
>>>>>
>>>>> *Allison Brennan*
>>>>>
>>>>>
>>>>>
>>>>> *Client Success Manager*
>>>>>
>>>>>
>>>>>
>>>>> *Office: 519-954-2111*
>>>>>
>>>>> *Direct Line: 437-216-2865*
>>>>>
>>>>> *Fax: 519-489-1370*
>>>>>
>>>>>
>>>>>
>>>>> *TheKey.ca*   <https://thekey.ca/>
>>>>>
>>>>>
>>>>>
>>>>> [image: Image removed by sender. TheKey]
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Aug 9, 2023 at 12:52 PM <eclark@thekey.com> wrote:
>>>>>
>>>>> Good Morning
>>>>>
>>>>>
>>>>>
>>>>> Playing catch up here, forgive me if I missed something. Is it
>>>>> accurate to say we are providing services without a written agreement from
>>>>> the party responsible for paying the invoices?
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Kind regards-
>>>>>
>>>>>
>>>>>
>>>>> Elizabeth Clark
>>>>>
>>>>> *Director, CI & Transformation*
>>>>>
>>>>> *Long Term Care Insurance, Onboarding*
>>>>>
>>>>> *TheKey*
>>>>>
>>>>> Office|Cell : 619-822-4855
>>>>>
>>>>> eclark@thekey.com
>>>>>
>>>>>
>>>>>
>>>>> *TheKey.com <https://www.thekey.com/>*
>>>>>
>>>>>
>>>>>
>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Ali Malik <ali.malik@thekey.com>
>>>>> *Sent:* Tuesday, August 8, 2023 10:03 AM
>>>>> *To:* Taylor Cleland <tcleland@thekey.com>
>>>>> *Cc:* Allison Brennan <allison.brennan@thekey.com>; Timothy Thomas <
>>>>> tt@thekey.com>; Sumira Suthesan <sumira.suthesan@thekey.com>; Gerard
>>>>> Draetta <gerard.draetta@thekey.com>; Michelle Hudgins <
>>>>> michelle.hudgins@thekey.com>
>>>>> *Subject:* Re: Unknown Valentina
>>>>>
>>>>>
>>>>>
>>>>> @Sumira Suthesan <sumira.suthesan@thekey.com> Please get the contact
>>>>> info for The Village of University Gates LTC and provide it to Michelle
>>>>>
>>>>>
>>>>>
>>>>> @Michelle Hudgins <michelle.hudgins@thekey.com> Please call them and
>>>>> find out if they are going to be paying us for this invoice
>>>>>
>>>>>
>>>>>
>>>>> Going forward guys before starting care we need to ensure that the
>>>>> correct documents have been uploaded to file and any information regarding
>>>>> billing.
>>>>>
>>>>>
>>>>>
>>>>> thank you,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Aug 8, 2023 at 12:56 PM Taylor Cleland <tcleland@thekey.com>
>>>>> wrote:
>>>>>
>>>>> Hi,
>>>>>
>>>>>
>>>>>
>>>>> All communication regarding Valentina would have been between
>>>>> University Gates and Beth. In Clear Care it is tagged as University Gates
>>>>> payer, that is all the information Beth had passed on to me to push the
>>>>> client through to clear care.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Taylor Cleland*
>>>>>
>>>>>
>>>>>
>>>>> *Care Solution Manager*
>>>>>
>>>>>
>>>>>
>>>>> 416-488-8777 ext 1
>>>>>
>>>>>
>>>>>
>>>>> *TheKey.ca*   <https://thekey.ca/>
>>>>>
>>>>>
>>>>>
>>>>> [image: Image removed by sender. TheKey]
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Aug 8, 2023 at 12:49 PM Allison Brennan <
>>>>> allison.brennan@thekey.com> wrote:
>>>>>
>>>>> Hi All
>>>>>
>>>>>
>>>>>
>>>>> I have checked my inbox, but I dont have anything for this client.
>>>>>
>>>>>
>>>>>
>>>>> @Taylor Cleland <tcleland@thekey.com> You pushed Valentina through SF
>>>>> do you have any email communication for Valentina Unknown you can forward
>>>>> over to Billing?
>>>>>
>>>>>
>>>>>
>>>>> Let me know
>>>>>
>>>>>
>>>>>
>>>>> Take Care
>>>>>
>>>>>
>>>>>
>>>>> *Allison Brennan*
>>>>>
>>>>>
>>>>>
>>>>> *Client Success Manager*
>>>>>
>>>>>
>>>>>
>>>>> *Office: 519-954-2111*
>>>>>
>>>>> *Direct Line: 437-216-2865*
>>>>>
>>>>> *Fax: 519-489-1370*
>>>>>
>>>>>
>>>>>
>>>>> *TheKey.ca*   <https://thekey.ca/>
>>>>>
>>>>>
>>>>>
>>>>> [image: Image removed by sender. TheKey]
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Aug 8, 2023 at 11:53 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>>
>>>>> Hi Allison,
>>>>>
>>>>>
>>>>>
>>>>> Do you have any communications you can share from university gates
>>>>> confirming this?
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Aug 8, 2023 at 11:28 AM Sumira Suthesan <
>>>>> sumira.suthesan@thekey.com> wrote:
>>>>>
>>>>> Thank you Allison
>>>>>
>>>>>
>>>>>
>>>>> -Sumira
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Aug 8, 2023 at 8:10 AM Allison Brennan <
>>>>> allison.brennan@thekey.com> wrote:
>>>>>
>>>>> Hi Sumira
>>>>>
>>>>>
>>>>>
>>>>> This was a one off overnight shift for Valentina. A BSO Case at
>>>>> University Gates that Beth Sparrow brought in.
>>>>>
>>>>>
>>>>>
>>>>> We had no more information about the client other than the first name.
>>>>>
>>>>>
>>>>>
>>>>> University Gates is supposed to pay for this shift.
>>>>>
>>>>>
>>>>>
>>>>> Please let me know if there is anything you need
>>>>>
>>>>>
>>>>>
>>>>> Take Care
>>>>>
>>>>>
>>>>>
>>>>> *Allison Brennan*
>>>>>
>>>>>
>>>>>
>>>>> *Client Success Manager*
>>>>>
>>>>>
>>>>>
>>>>> *Office: 519-954-2111*
>>>>>
>>>>> *Direct Line: 437-216-2865*
>>>>>
>>>>> *Fax: 519-489-1370*
>>>>>
>>>>>
>>>>>
>>>>> *TheKey.ca*   <https://thekey.ca/>
>>>>>
>>>>>
>>>>>
>>>>> [image: Image removed by sender. TheKey]
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Aug 8, 2023 at 10:58 AM Sumira Suthesan <
>>>>> sumira.suthesan@thekey.com> wrote:
>>>>>
>>>>> Hi Allison,
>>>>>
>>>>>
>>>>>
>>>>> Since Unknown Valentina is a part of University Gates, are they going
>>>>> to pay for the outstanding invoice from December 2022 or is it a write off?
>>>>>
>>>>>
>>>>>
>>>>> Please see attached invoice.
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>>
>>>>> Sumira Suthesan
>>>>> Accounts Receivable Specialist- TheKey
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Tim Thomas*
>>>>>
>>>>> Head of Canada Division
>>>>>
>>>>> *Please note my email has changed:*
>>>>>
>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>
>>>>> (514) 591-9387
>>>>>
>>>>> *TheKey.ca <https://www.thekey.ca/>*
>>>>>
>>>>> [image: Image removed by sender. TheKey] <https://www.thekey.com/>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Ali Malik*
>>>>>
>>>>> Manager - Financial Operations
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Tim Thomas*
>>>>>
>>>>> Head of Canada Division
>>>>>
>>>>> *Please note my email has changed:*
>>>>>
>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>
>>>>> (514) 591-9387
>>>>>
>>>>> *TheKey.ca <https://www.thekey.ca/>*
>>>>>
>>>>> [image: Image removed by sender. TheKey] <https://www.thekey.com/>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Tim Thomas*
>>>>>
>>>>> Head of Canada Division
>>>>>
>>>>> *Please note my email has changed:*
>>>>>
>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>
>>>>> (514) 591-9387
>>>>>
>>>>> *TheKey.ca <https://www.thekey.ca/>*
>>>>>
>>>>> [image: Image removed by sender. TheKey] <https://www.thekey.com/>
>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <tt@thekey.com>
>>>> (514) 591-9387
>>>> TheKey.ca <https://www.thekey.ca/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>
>>>
>>> --
>>> *Ali Malik*
>>> Manager - Financial Operations
>>>
>>>
>
> --
> *Ali Malik*
> Manager - Financial Operations
>
>