--00000000000022af2e0609957f8d Content-Type: multipart/alternative; boundary="00000000000022af2d0609957f8c" --00000000000022af2d0609957f8c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim and Vashon, Not sure what else we can do here, my only other suggestion would be to maybe try and run it through Solupay with the CAD conversion to see if the other platform will accept it. They seem reluctant to provide a new form of payment, so I have not asked as they believe this is our internal error. Let me know what you think. Best, *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] ---------- Forwarded message --------- From: Contaras, Fotini Date: Tue, Nov 7, 2023 at 2:48=E2=80=AFPM Subject: Re: HIll Hamnett - The Key - Payments Declining - Please Respond To: John Janiga Cc: Hammie The the card is in good standing, so not sure what else can be done here. On Tue, Nov 7, 2023 at 9:30=E2=80=AFAM John Janiga = wrote: > Hello Fotini and Hammie, > > I confirmed the CVV and account number entered is correct. > > Unfortunately, the card is still declining. > > Please advise on how we can proceed. > > I looked into this more and the reason is listed as > > "Merchants who receive a chargeback for a transaction placed with a Visa > card may encounter reason code 82, which indicates an improperly > processed transaction that the cardholder does not believe they should be > responsible for paying." > > Best Regards, > *John Janiga* > Senior Accounts Receivable Specialist > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > > > On Mon, Nov 6, 2023 at 10:12=E2=80=AFAM John Janiga > wrote: > >> Hello Fotini, >> >> I can confirm that we are using the credit card recently provided ending >> in 3811. >> >> [image: image.png] >> >> I am currently verifying the CVV we have entered is the correct one on >> file. >> >> Thank you for your patience. >> >> Best, >> >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Mon, Nov 6, 2023 at 9:08=E2=80=AFAM Contaras, Fotini > fotini@vesperadvisors.com> wrote: >> >>> Hi John, i believe this may be the issue: >>> We sent new credit card info on Sept 18th (Hammie's credit card >>> information ending in 3811) >>> I see this was not switched over because his son's card continued to be >>> charged (Hamnett's card ending in 8506) for invoices 50339 and 50539. >>> (Originally we had provided Hamnett's card) >>> >>> Can you confirm that the card on file is Hammie's ending in 3811 and th= e >>> latest invoice has been charged accordingly? >>> >>> On Fri, Nov 3, 2023 at 8:43=E2=80=AFAM John Janiga >>> wrote: >>> >>>> Hello Fotini, >>>> >>>> Hammie has been in contact and provided information and we are >>>> attempting to reprocess. >>>> >>>> Best, >>>> *John Janiga* >>>> Senior Accounts Receivable Special