--0000000000008b37ac05f5dd6f3b Content-Type: text/plain; charset="UTF-8" Hi Chuck & Tim, Thanks for the time today. Sharing a list of some of the topics we discussed, and adding in some additional information I have received following a conversation with Amy Freeman (Product Manager of the app, CC'd here!) - *Zero followup to Canadian tickets *- I have found over 100 tickets submitted from caregivers and office staff in Canada. I spot checked probably 20, and all had a response from support either day of, or within 24 hours. If there are specific examples you can provide where the support team did not reply, please let me know! - *When a CG is told they are offsite, and must provide info on their location to clock in, this information doesn't reach anyone* - This information is sent via email and text message to the team members listed in the 'Primary Care Manager' and 'Scheduler' fields on the client's Clear Care profile. If these fields are not filled out, no one will receive notifications. There is also a report in AP that highlights this information - *No one is receiving PPE requests: *This information is sent via email and text message to the team members listed in the 'Primary Care Manager' and 'Scheduler' fields on the client's Clear Care profile. If these fields are not filled out, no one will receive notifications. There is also a report in AP that highlights this information: 'Requested Supplies' field within the 'Client Shift Summary' report. - *# in Location populates an error on the app:* Amy to test, however apartment numbers should be contained to 'Address 2' field - *Daylight Savings Problems*: Known issue on the Clear Care side. Shifts scheduled for future days will have the incorrect time, once we reach 'day of shift' the time should be correct. This is a known and recurrent issue that we continue to flag to Clear Care - *Android 13 'bounce' location - caregivers cannot clock in/out:* This was a clock in/clock out bug (not isolated to a certain device type), this has been fixed. - *Updated Shifts not updating in CG App: *Shift should update within 90 minutes of a change occurring in Clear Care (data is updated every 90 minutes, so depending on when within the data update cycle the shift update occurs, it could appear earlier - but 90 minutes at latest). Last minute changes to shifts occurring on the current day can be updated by using the Refresh Schedule option available in Caregiver Connect App. Recommendation to have caregivers Refresh their schedules prior to leaving home to go to a shift. - *Inability to submit Care Notes: *This is a known bug that impacts Android users that have 'predictive text' turned on. This should be fixed with our next release - coming on March 13th. - *Looking for Work? Vancouver caregivers click 'YES', nothing happens:* Based on our reporting, this feature is enabled but it doesn't show anyone has clicked. Amy is going to test this tomorrow in production after data is refreshed overnight. Please l