Update 2 on Salesforce Issue: Some leads are being created multiple times Inbox

--000000000000ae4d3406114d5f57 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, The Salesforce team has reported that the solution created did not pass their testing. The team continues to work tirelessly to resolve the issue and hopes to push the solution tomorrow by EOD. For the most current and updated information on this issue, please visit TheKey's IT System Status Page . If further support is required, as always, please reach out to the IT Help Desk by emailing us at itsupport@thekey.com. We're here to help! Please note that our IT Help Desk is available, Monday through Friday, 8:00 AM to 9:00 PM EST. Kind Regards, Mike Conner On Mon, Feb 12, 2024 at 5:15=E2=80=AFPM Mike Conner wrote: > Good day All, > > The Salesforce team has reported that a solution has been created to > resolve the duplication issue in Salesforce. The team will be pushing thi= s > solution to production tomorrow, Tuesday February 13th, at 3pm PST. Unles= s > there is a modification to the current plan, no additional communication > will be issued until the resolution is reached. > > For the most current and updated information on this issue, please visit = TheKey's > IT System Status Page . If > further support is required, as always, please reach out to the IT Help > Desk by emailing us at itsupport@thekey.com. We're here to help! Please > note that our IT Help Desk is available, Monday through Friday, 8:00 AM t= o > 9:00 PM EST. > > Kind Regards, > Mike Conner > > > > On Mon, Feb 12, 2024 at 2:13=E2=80=AFPM Mike Conner > wrote: > >> Good day All, >> >> The Salesforce development team continues to work to resolve the issue >> where a lead is being created every time a call center agent saves a cas= e. >> This is causing duplicate leads to be created. >> >> The team is hoping to be able to share a more definitive deadline by EOD >> today. >> >> Kind Regards, >> Mike >> >> On Fri, Feb 9, 2024 at 6:16=E2=80=AFPM Mike Conner >> wrote: >> >>> Good day All, >>> >>> The Salesforce development team has not yet been able to resolve the >>> issue. They will continue working on it and plan to provide an update b= y >>> Monday at 12 PM EST. >>> >>> Kind Regards, >>> Mike >>> >>> >>> On Fri, Feb 9, 2024 at 1:34=E2=80=AFPM Mike Conner >>> wrote: >>> >>>> Good day All, >>>> >>>> The Salesforce team is working to resolve an issue where a lead is >>>> being created every time a call center agent saves a case. This is cau= sing >>>> duplicate leads to be created. The development team is aware of the is= sue >>>> and working to resolve this issue. >>>> >>>> *Current Workarounds:* Please use the most recent lead for following >>>> up. You may close out the duplicate leads with the status reason >>>> =E2=80=9CDuplicate=E2=80=9D and the salesforce team will clean up the = duplicate leads. >>>> >>>> *Est time for Resolution*: By the EOD, February 9th. >>>> >>>> *Time for next update:* EOD, February 9th >>>> >>>> For the most current and upda