Hi Tim.
When you assign a caregiver a shift - currently they have to accept the
shifts themselves but it appears in the clear care app for approval.
Right now when you place the shift in the schedule, it does not appear in
their schedule for their acceptance until the office accepts the shifts for
them. They do not have any visibility to the shifts to accept them
personally.
On Wed, Oct 5, 2022 at 5:47 PM Timothy Thomas <tt@thekey.com> wrote:
> Hi Shawntel,
>
> What do you mean by accepting shifts? Were you doing this before with the
> clearcare app?
>
> Also what is meant by registering new shifts? Havent they always needed to
> be assigned in clearcare before appearing?
>
> Thanks for clarifying
>
> On Wed, Oct 5, 2022 at 7:30 PM Shawntel Sousa <ssousa@thekey.com> wrote:
>
>> Hi all,
>>
>> Chandani and I were familiarizing ourselves with the new app today while
>> assisting a new hire.
>>
>> We noted that the new app does not register the clock in and outs with
>> clear care, therefore, many people are missing clocking in and outs even
>> though they have clocked out on their end. The app also doesn’t give the
>> caregivers the ability to accept their shifts, nor do the shifts register
>> to the new app unless we have confirmed the shift for them in clear care.
>>
>> Not too sure who to send this too, so I’ve included you all as an fyi and
>> I’m sure Tim will have more guidance.
>> --
>> *Shawntel Sousa, LPN*
>>
>>
>> *Lead Client Care ManagerCalgary Office: *403-301-3777
>> *Winnipeg Office: *204-489-6000
>> *Direct Number:* 403-305-6588
>> [image: TheKey] <https://www.thekey.com/>
>> *Please note my email has changed:*
>> *ssousa@thekey.com <ssousa@thekey.com>*
>>
>>
>>
>> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>
--
*Shawntel Sousa, LPN*
*Lead Client Care ManagerCalgary Office: *403-301-3777
*Winnipeg Office: *204-489-6000
*Direct Number:* 403-305-6588
[image: TheKey] <https://www.thekey.com/>
*Please note my email has changed:*
*ssousa@thekey.com <ssousa@thekey.com>*