Hi Tim,
This is the call:
Calgary - Website Pool
403-768-3802
Oct 16 5:47pm 3m 17s Calgary AB ●
403-680-3334
Dennis Fancy, BSP
Care Solutions Manager
*Please note my email has changed:*
dfancy@thekey.com <DFancy@TheKey.com>
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://www.thekey.com/>
On Mon, Oct 31, 2022 at 10:37 AM Timothy Thomas <tt@thekey.com> wrote:
> Hey Dennis,
>
> Answer 365 was asking when "On-call 1.mp3" took place. I'm not sure if
> you're able to find the time / date and phone number of that call. I think
> they want to fire the operator.
>
> I'm working with them to improve wait times and call experience, also
> looking at moving away from them all together.
>
> On Thu, Oct 27, 2022 at 4:40 PM Dennis Fancy <dfancy@thekey.com> wrote:
>
>> Hi Tim,
>>
>> Pretty random sample here. Lots of callers being placed on hold and hang
>> ups before they are tended to.
>>
>> If you need more, let me know.
>>
>> Dennis Fancy, BSP
>> Care Solutions Manager
>> *Please note my email has changed:*
>> dfancy@thekey.com <DFancy@TheKey.com>
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>