--b1_3fcf16ce72b6951338a527b9f9a9173e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D View on Workplace https://thekey.workplace.com/nd/?groups%2F1233659557160420%2Fpermalink%2F1= 250742295452146%2F&work_newsfeed_token=3DS%3A_I100074389013523%3A125074229= 5452146&aref=3D1649265330723742&medium=3Demail&mid=3D5dbff389798ccG5b04dd3= 43621G5dbff822d9b9eG1d72&n_m=3Dtt%40homecareassistance.com&lloc=3Dview_on_= facebook_btn_text&rms=3Dv2&irms=3Dtrue =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D Hi Timothy, "# Frequently Asked Questions We have completed our roll out of the Caregiver Connect app to all of the = TheKey corporate offices and will continue to roll out to new corporate = acquisitions! Throughout the roll out we fielded a variety of questions = which we have compiled into the following App FAQ. # ** Caregiver Connect FAQ** * **My Caregiver receives the following message when trying to download = Caregiver Connect: "This app is not compatible with your device"** * Apple iOS 13 or Android OS 9 are required to run Caregiver Connect. = iOS 13 was released in 2019. The oldest iPhone that supports iOS 13 is a = 6S.=20 * Android OS 9 was released in 2018. It is difficult to name all of the = devices that support Android OS 9, but the oldest Samsung is a Galaxy S8 = or Note 8.=20 * **What if my Caregiver doesn't have a smartphone or a compatible = phone?** * If you have caregivers with no smartphone or incompatible devices it = is important to add the "No Smartphone/Old Tech" profile tag to their = caregiver profile in ClearCare.** ** ** **=20 * **I just scheduled a a shift for my Caregiver and they don't see it in = their=20 schedule. What do I do?** * ClearCare sends updates to Caregiver Connect at the top of every = hour. However, Caregiver Connect does have an on demand Refresh Shift = Information option available under the app menu. Caregivers can select = this option and shift schedule information will be immediately updated in = the app. =20 * **Is there Caregiver Connect training available?** * There is a walkthrough video accessible within the app from the menu. = The video reviews all of the app features and how to use them. * **What do I do if a caregiver is having problems?** * TheKey App Support Team is available from 8am - 8pm EDT. Caregivers = can connect with support via the Contact Support menu item in the = app. The direct number for the support team is = [925-359-9083](tel:9253599083). * **What happens to data collected in the app?** * All app data is available through a series of reports available on = the [Analytics Portal.](https://analytics.homecareassistance.com/caregiver= _connect/caregiver_connect_client_shift_summary) * Clock in, task status, task comments, shift summary, mileage and = cloc