--0000000000009f3b5405f98f9a0d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable PENNSYLVANIA SHOWS ITS PASSION, ACHIEVING CAMPAIGN=E2=80=99S HIGHEST CLIENT SATISFACTION RATING: 100% With four days remaining in the 6-week Satisfaction Win Back Campaign, the Pennsylvania team is entering the final stretch already at a 100% Client Satisfaction rating. Equally impressive, the Keystone State is reporting 100% of its highest value elephant and turtle client visits scheduled and completed. Regional Client Success and Staffing Team Manager Cathy Goffredo credits the team=E2=80=99s success to building relationships that last with a Back = to Basics philosophy and a laser sharp focus on the details. Cathy and team targeted 65 high value clients with a total Lifetime Value of $8,922,000 for the Daughterly Companions and Alpine Home Care offices. Their recipe for continuously going Above and Beyond? =E2=80=9CTreat each a= nd every client as if they are our own parents =E2=80=93 how we would want our loved= ones to be treated.=E2=80=9D Their formula for success ensures adding value with th= e promise of service excellence. CONGRATULATIONS PENNSYLVANIA!! THE TEAM THAT MADE IT HAPPEN: Regional Client Success and Staffing Team Manager Cathy Goffredo and her Success team: Joan McCormick, Joan Diienno, John Conaway, and the entire Pennsylvania team. Pennsylvania has two partners: Daughterly Companions and Alpine Home Care. Some of the highlights include: Daughterly - The highest revenue-producing client for Pennsylvania at Daughterly Companions is Suzanne Castle, 87, from Jenkintown with over $1 Million i= n Lifetime Value. Suzanne came to TheKey in 2017. One of her Caregivers, Susan Kenny-Vinci, has been with her for 4+ years. Suzanne now has 3 Caregivers 24 hours per day, 7 days/week. - The client with the longest service in Pennsylvania at Daughterly Companions is Claire Jackson, 92 from Warminster. She has been with TheK= ey since 2016. Claire started with limited hours and slowly increased servi= ce. Claire now lives in Skilled Memory Care and Caregiver Deb Hartman is wit= h her 6 to 8 hours per day, 7 days a week. Deb has been with Claire since = she began service. Alpine Home Care - The highest revenue-producing client for Pennsylvania at Alpine Home Care also has the longest service: Barbara and John Foley. Both in their 80s, Barbara and John are from Haverford with over $1 million in Lifetime Value. They came to TheKey in 2019. Many of their Caregivers ha= ve been with them for 4 years (including during COVID-19). Barbara and John have 8+ Caregivers 24 hours per day, 7 days/week. Client Success Manager Joan McCormick from the Daughterly office AREAS OF OPPORTUNITY: Pivotal to Pennsylvania's achievements during the campaign, Success Managers worked closely with Staffing Specialists, Caregiver Ambassadors, and Caregivers on a daily basis to review client needs. The team cites good communication as extremely important to