------=_Part_7963234_688248964.1755811053369 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Web Version: https://thekey-subaccount.us.newsweaver.com/103u8znlh1/26me7ommqnztxpr0saj3hi?email=true&lang=en ----------------------- Missed last Friday's Town Hall? Catch Up Here. We unveiled exciting quality and growth initiatives in our August town hall, starting with the launch of our new QA themes featuring 12 consistent monthly focuses to make our Balanced Care Method real in every home. The meeting highlighted our newly trademarked TheKeyMatch system's impressive 93% compliance rate and introduced Client Experience Alerts coming to Salesforce mid-September. We announced our new Culture Committee leaders and shared that CAREzone, our new centralized intranet, goes live Thursday, August 21 (today!). The session also covered our transition to Zoom Contact Center in September, expanded scope of care with new licenses in five states, and introduced "Project Ziplock". Please complete the town hall feedback survey below to help us improve future sessions! View the recording and deck https://thekey-subaccount.us.newsweaver.com/103u8znlh1/1x6fvktuykvtxpr0saj3hi/external?email=true&a=2&p=4825366&t=1889366 Workplace Platform Transition: Read-Only Mode Begins September 1 As we continue to evolve our communication tools, we want to keep everyone informed about upcoming changes to our Workplace platform. Beginning September 1, 2025, Workplace will transition to read-only mode, meaning you'll still be able to access and review existing content but won't be able to post new updates or comments. During this transition period, please note that many of Workplace's key functionalities are now available in our new intranet platform, CAREzone. We encourage you to explore CAREzone and work with your managers to fully transition your communication and collaboration activities to this new platform before the September deadline. Visit Workplace https://thekey-subaccount.us.newsweaver.com/103u8znlh1/17svdy56ay6txpr0saj3hi/external?email=true&a=2&p=4825366&t=1889366 ----------------------------------- TheKey 401(k) Webinar: Understanding Credit Scores and Market Volatility TheKey is hosting a financial wellness webinar with our 401(k) provider, ShareBuilder, focused on Credit & Market Volatility. This session is available to all TheKey employees in the United States who participate in our company's 401(k) plan. Have you ever wondered how your credit score is calculated? Are credit payments becoming overwhelming, or does the stock market seem intimidating? This informative webinar will cover credit basics and market volatility to help you feel more confident about managing your financial future. The webinar will be presented by Phillip Donald, Sr. Retirement Plan Advisor with ShareBuilder 401(k). There will be two sessions: Wednesday, August 27th at 1:00 PM EST / 10:00 AM PST Thursday, August 28th at 4:00 PM EST / 1:00 PM PST View upcoming events https: