--00000000000002b74705f3935314 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable * PLANNED OUTAGE FOR CLEARCARE SET FOR FRIDAY, FEB 3RD* As mentioned on Tuesday's Weekly Announcement Call, ClearCare will have a planned outage on Friday, February 3rd. The outage is scheduled to begin at 8:00pm PT/11:00pm ET, and will last approximately 8 hours (anticipated to end around 4:00am PT/7:00am ET on Saturday, February 4th). *During the outage, ClearCare will be available in 'Safe Mode,' ONLY which equates to 'Read Only' capabilities.* You will be unable to make edits to schedules, client, or Caregiver profiles. =E2=97=8F Any shift changes made after 1:30pm PT /4:30pm ET will *NOT*= appear in =E2=80=9CSafemode=E2=80=9D during the downtime event. =E2=97=8F Only shift changes made prior to the cutoff time of 1:30pm P= T/4:30pm ET will appear during the outage. =E2=97=8F Alternative options: print or take screenshots of any shift = changes between 1:30pm PT and 8pm PT when the downtime event starts. *Before the outage, please take the following steps: * =E2=97=8F Download hard copies of all weekend schedules =E2=97=8F Download hard copies of Caregiver and client contact informa= tion =E2=97=8F Verbally confirm weekend shift schedules with Caregivers in = advance of Friday. =E2=97=8F Communicate to Caregivers that they should open Caregiver Co= nnect on Friday prior to 8:00pm PT/11:00pm ET so that updated schedules can load prior to the outage =E2=97=8B Caregivers should clock in/out via the app =E2=97=8B If, for some reason, a Caregiver cannot clock in/out via the= app (e.g., shift is not present, Caregiver doesn't use the app), they should call the local office to report their clock in/out =E2=97=8B Telephony will not work during the planned outage =E2=97=8F Designate a team member to manually clock in/out every Careg= iver for every shift that occurs during the outage in ClearCare. You will only be able to execute clock ins/outs in ClearCare once the outage has ended. =E2=97=8B If you do not manually clock your Caregivers in/out of Clear= Care following the planned outage they will not get paid. =E2=97=8B Caregivers will be able to clock in using the Caregiver Conn= ect app for the duration of the outage, however this information will not be reflected in ClearCare. These events will be reflected in this Report . =E2=96=A0 Please call your Caregivers directly, or leverage this repor= t to confirm Caregiver attendance, and subsequently enter into ClearCare. =E2=96=A0 For questions on how to use this report, please reach out to= Erica Smith directly at *erica@thekey.com *. For offices that currently leverage Frax for On-Call support (Frax First Aid): =E2=97=8F Frax will not be able to staff any shifts during this period =E2=97=8F Field On Call will need to handle staffing =E2=97=8F Frax will filter any calls they receive and document any clo= ck in/out via email =E2=97=8F Carefinder will not be operational during the planne