--000000000000a86bf9064096d9dd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you! On Tue, Oct 7, 2025 at 12:14=E2=80=AFPM Roxanne Escorpiso wrote: > Thank you very much appreciated. > > > Roxanne Escorpiso > Client Success Manager > * Please note my email has changed: * > rescorpiso@thekey.com > (972) 626-6813 > > TheKey.com > [image: TheKey] > > > On Tue, Oct 7, 2025 at 9:20=E2=80=AFAM Audra Williams = wrote: > >> Hi Team! >> >> We're launching the new Quality Dashboard soon to give you and leadershi= p >> a clearer picture of the vital work you do. The dashboard tracks key >> activities=E2=80=94Caregiver Intros, Client Follow-Ups, QA Visits, and >> Reassessments=E2=80=94by pulling directly from your Wellsky tags. >> >> The attached Client Activity Checklist is designed to help you easily >> manage and document these tasks by outlining the required activities, du= e >> dates, and the correct Wellsky tag to use. The primary purpose of this t= ool >> is to help CSMs track and document the essential activities you are alre= ady >> performing, ensuring all your efforts are recognized. >> >> We want to be upfront: our initial testing shows low documentation rates >> across offices. This is not a reflection of the work you do. It simply >> reflects that we haven't systematically monitored documentation at this >> level in years, and we recognize how busy you are; we know you dedicate >> significant time and effort to our clients. This dashboard is intended o= nly >> to provide a tool for tracking and auditing so that you receive full cre= dit >> for your hard work. Please review the dashboard daily to ensure your >> documentation is captured. >> >> As always, please reach out to Audra, Tiffany, or Bridgett with any >> questions. We are here to support you. >> >> >> -- >> >> *Audra N. Williams* >> >> Director, Divisional Operations | TheKey >> >> Mobile: 425.757.7027 >> >> >> >> --000000000000a86bf9064096d9dd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you! On Tue, Oct 7, 2025 at 12:= 14=E2=80=AFPM Roxanne Escorpiso < rescorpiso@thekey.com > wrote: Thank you very much appreciated.= =C2=A0 <font style=3D"font-family:Arial,Helv