Rogers Cell Account Consolidation (Case #233870690)

From
Rogers Business Support <rogers.businesssupport@rci.rogers.com>
To
"jhawkins@thekey.com" <jhawkins@thekey.com>
CC
"tt@thekey.com" <tt@thekey.com>, "it@thekey.com" <it@thekey.com>
Date
Tue, 12 Dec 2023 18:01:38 +0000 (GMT)
Folder
INBOX
------=_Part_4054_195515809.1702404098019 Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable Hello John, Thank you for your email and I appreciate your understanding. Following up on your query on consolidation of all the accounts. Kindly note that the Small business accounts device balances would be charg= ed to them once if we transfer or consolidate them to the corporate account= . Account # 872545868 =3D $2159.49 Account #875718157 =3D $ 2457.18 The corporate accounts will not be charged if we the lines from one corpora= te account to another. Corporate Accounts 785976853 and 934376013. Should you decide to consolidate all the lines onto one corporate account t= hen each line will be under $75.00 with 10% 10GB pooled data plan. I hope this answers your account query. If you have any additional questions or concerns, please do not hesitate to= contact us, we would be more than happy to assist you. For immediate assi= stance please call 1-877-274-3375 option 2. If you are sending a response after 7 days, please do not reply using this = email chain. We ask that you create a new email so that this request can be= assigned. You may receive a Customer Survey requesting feedback on your experience wi= th my service today. Our goal is to provide you with a 10/10 customer exper= ience and a 5/5 interaction rating; I hope I have achieved that today. We a= ppreciate your feedback and pride ourselves on your willingness to let me k= now how I did today if you receive a survey. Thank you for your continued business with Rogers. Have a great day! Sheba Zaidi Business Customer Service Rogers Business TEL: 1-877-274-3375 rogers.businesssupport@rci.rogers.com Using Business Self Serve is NOW better! Payments made easy - add a credit card and save it for one time payments or= for pre authorized payments New reports for improved bill & device management, including hardware upgra= de information Log into your Business Self-Serve account and check out these new features = today! You may receive a Customer Survey requesting feedback on your experience wi= th us. We appreciate your feedback and pride ourselves on your willingness = to recommend Rogers. Thank you in advance! --------------- Original Message --------------- From: John Andrew Hawkins [jhawkins@thekey.com] Sent: 12/12/2023 9:15 AM To: rogers.businesssupport@rci.rogers.com Cc: tt@thekey.com; it@thekey.com Subject: Re: Rogers Cell Account Consolidation (Case #233870690) Can we have a breakdown of consolidating every line? On Mon, Dec 11, 2023 at 2:36?PM Rogers Business Support wrote: Hello John, Thank you for your email. Following up on the corporate account lines. Kindly provide more clarity as which lines you would like us to move and al= so advise which accounts we are discussing here. We appreciate your business with Rogers. Have a wonderful day. Kind regards, Sheba Zaidi Business Customer Service Rogers Business TEL: 1-877-274-3375 rogers.businesssupport@rci.ro

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