--000000000000b85775061660aea4 Content-Type: multipart/related; boundary="000000000000b85774061660aea3" --000000000000b85774061660aea3 Content-Type: multipart/alternative; boundary="000000000000b85773061660aea2" --000000000000b85773061660aea2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Joey, I spoke with Rachel and we are in agreement that the total payment report for 2023 should reflect $9,082.42. Unfortunately the original payment report pulled for the client did not include a large refund of $5,338.86 posted in QB on 12/27/23 for double charging the client since they paid by both CC and E-Transfer on their first 5 invoices on service. The refund also only covered 4 out of 5 double payments the client made, we are still needing to refund $510.49 since invoice#51248 was paid twice and the duplicate payment is still sitting unallocated on the account. We will partner with our payment application team to process this refund as well since we cannot include this amount on the YTD report since we do not have an invoice that can be tied to this invoice. I have created the attached template for send over to Rachel, I am requesting your assistance in completing the top section. Please fill out the information or provide it here for me to input on the attached. I think this will suffice in making sure Rachel is aware why the totals were off and I will connect with Rachel again once the below is filled in so we can present to Rachel. Name of company: Business and tax number: Business Address: Services provided: (care notes/ADL's) (Below is an example of what Tim has previously filled in for the last request we received like this.) [image: image.png] Regards, *--* *Alejandro Aponte* Help Desk Team Lead (OTC) aaponte@TheKey.com (408) 479-8654 TheKey.com [image: TheKey] On Thu, Apr 18, 2024 at 10:37=E2=80=AFAM Joey Taylor wrote: > Thank you Lito, > > Can I confirm Alejandro is communicating with the client throughout the > process with the steps we are taking get this done ASAP? > > > On Thu, Apr 18, 2024 at 10:31=E2=80=AFAM Lito Delapena > wrote: > >> Good Morning Joey, >> >> I have my Team Lead Alejandro looking into this, we will pull another >> 2023 YTD payment summary for Helen Buck and compare it to what she recei= ved >> previously. Based on Rachel's email she is wanting the duplicate payment= s >> notated that were made via Credit Card and E-Transfer. >> >> We will report back once this has been resolved. >> >> Thank you, >> >> Lito Delapena >> Help Desk Manager >> * Please note my email has changed: * >> lito.delapena@thekey.com >> >> 619-722-8561 Ext. 190013 >> TheKey.com >> [image: TheKey] >> >> >> On Thu, Apr 18, 2024 at 6:35=E2=80=AFAM Joey Taylor >> wrote: >> >>> Hey Elizabeth, >>> >>> The tax slip the client is looking for is simply a summary invoice of >>> all charges in 2023 as home care services are tax deductible in Canada. >>> >>> In regards to the error, we don't have access to Quick Books