--Apple-Mail-37D62F07-804C-4C42-AA63-1BF7817F8042 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Maria Licoudis RN Care Manager mlicoudis@homecareassistance.com Office:514-907-5065 Begin forwarded message: > From: Sloan Cloke > Date: July 28, 2022 at 12:51:04 PM EDT > To: mlicoudis@homecareassistance.com > Subject: 03136043: Clock in/out alerts [ ref:_00D30YqS._5008Z1yIX89:ref= ] >=20 > =EF=BB=BF >=20 > Hello Maria, >=20 > =20 >=20 > Thank you for contacting WellSky Support. >=20 > As per our call we discussed your email being unsubscribed from the system= . An agency super administrator will need to preform these steps. To fix thi= s, you can preform a "hard reset" of the email. Navigate to your admin profi= le by hovering over your name in the top right of clearcare, and clicking on= agency settings. Then, click on the blue hyperlinked "Administrators" near t= he left hand side of the screen. =46rom this list, find your name, and click= on it. You will see an edit window display, and we will want to remove one l= etter from the email and save the profile. Then, go back to the profile and a= dd the letter back to the email, then save the profile again. This tricks th= e system into thinking this is a new email and will clear the unsubscribed s= tatus and you should receive alerts again. Please let me know if you have an= y questions. Have a great day! >=20 > I hope that our service has been of assistance to you. You will receive a= two-question survey to share your experience, and we would love to hear you= r feedback! >=20 > =20 >=20 > If you feel that this case was closed in error, or have additional questio= ns, please reply to this email directly and the case will be reopened. You c= an also provide additional case information from the Support Hub by clickin= g the link or logging into your site and selecting Need Help? > Consult Our C= ommunity. >=20 > =20 >=20 > It was a pleasure to work with you! >=20 > =20 >=20 > Thank you, > Sloan C. > WellSky Support >=20 >=20 > =20 > =20 >=20 > =20 > =20 > =20 > =20 > =20 > =20 > =20 > =20 > =20 > =20 > =20 >=20 > [ref:_00D30YqS._5008Z1yIX89:ref] > =20 >=20 > =20 > =20 > =20 >=20 >=20 > =20 >=20 >=20 >=20 >=20 >=20 > Please note that the contents of this e-mail, and any files transmitted wi= th it, may contain information that is privileged, confidential, and protect= ed from disclosure under applicable laws, including the Electronic Communica= tions Privacy Act, 18 U.S.C. 2510-2521. If you are not the intended recipien= t of this content, nor an employee or agent responsible for delivering this m= essage to the intended recipient, you are hereby notified that any reading, s= aving, disseminating, distributing, copying, or printing of this communicati= on or any of its attachments is strictly prohibited.=20 >=20 > If you have received this communication in error, please notify the sender= immediately by replying to this message and then delete the message, and an=