--0000000000001b99a60626b86001 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes she is going there today. We also agreed that any new cg going to that particular client will have a training shift and the cg that had the incident will not be allowed back. On Tue, Nov 12, 2024 at 9:50=E2=80=AFAM Timothy Thomas wrot= e: > That's unfortunate. Is Jennifer doing damage control with The Forum? > > On Tue, Nov 12, 2024 at 9:48=E2=80=AFAM Alysce Craig > wrote: > >> Hi Tim, >> >> We had a service failure for a client at The Forum. A cg transferred the >> client and the client fell, the cg waited hours before reporting. The >> client ended up with 2 gashes in her head and had to get staples. I spok= e >> with the client's daughter, she did not cancel our services but of cours= e >> did not want that cg back, I also did not charge her for that day. Becau= se >> of that I wanted to make sure you were aware. >> >> Thanks, >> >> *Alysce Craig | Columbus General Manager* >> Email: alysce.craig@thekey.com >> M: (380) 245-8075 O: (614) 481-8888 >> TheKey.com >> TheKey.com [image: TheKey] >> >> > --0000000000001b99a60626b86001 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes she is going there today. We also agreed that any new = cg going to that particular client will have a training shift and the cg th= at had the incident=C2=A0will not be allowed back.=C2=A0 On T= ue, Nov 12, 2024 at 9:50=E2=80=AFAM Timothy Thomas < tt@thekey.com > wrote: That's unfortunate. Is Jenni= fer doing damage control with The Forum? On Tue, Nov 12, 2024 at 9:48=E2=80= =AFAM Alysce Craig < alysce.craig@thekey.com > wrote: Hi Tim,= We had a service failur= e for a client at The Forum. A cg transferred the client and the=C2=A0clien= t fell, the cg waited hours before reporting. The client ended up with 2 ga= shes in her head and had to get staples. I spoke with the client's daug= hter, she did not cancel our services but of course did not want that cg ba= ck, I also did not charge her for that day. Because of that I wanted to mak= e sure you were aware.=C2=A0 Thanks,= =C2=A0 Alysce Craig | Columbus General Manage= r Emai= l:=C2=A0alysce.craig @thekey.com M: (= 380) 245-8075 O: (614) 481-8888 TheKey.com TheKey.co= m --0000000000001b99a60626b86001--