Hi Tim,
Let me look into this situation and get back to you.
Thank you,
Maria Cobb
*Sr. Manager, Benefits*
maria.cobb@thekey.com <https://brand.thekey.com/esg/mitch.belitz@thekey.com>
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>
On Thu, Aug 3, 2023 at 12:38 PM Timothy Thomas <tt@thekey.com> wrote:
> Hi Maria,
>
> I hope you're doing well. I've send this message in the the HR Service
> center but have not had a response for some time.
>
> We have an employee Ana Novack who would like to be removed from the
> Canadian benefits plan as her spouse has better coverage. I believe she is
> still required to take our life insurance option.
>
> Can you assist me with this?
> Thanks
>
> ---------- Forwarded message ---------
> From: Timothy Thomas <tt@thekey.com>
> Date: Mon, Jul 31, 2023 at 5:05 PM
> Subject: Fwd: Fwd: Assistance with RBC insurance
> To: TheKey Onboarding <HRServiceCenter@thekey.com>
>
>
> Hi. Was this dealt with?
>
> ---------- Forwarded message ---------
> From: HR Service Center Support <HRServiceCenter@thekey.com>
> Date: Mon, Jul 17, 2023 at 10:18 AM
> Subject: Re: Fwd: Assistance with RBC insurance
> To: <tt@thekey.com>
>
>
> Hi Timothy,
>
> Thank you for contacting the Human Resources Service Center.
>
> We are escalating your inquiry to our benefits team for additional
> assistance.
>
> If there is anything else you need help with, reply to this email or call
> us at the phone number shown below. We are happy to help.
>
>
> Thank you,
> Your Human Resources Service Center
> 1.888.874.8088
> You can follow the progress of your inquiry by clicking this link:
> https://thekey.freshservice.com/helpdesk/tickets/61419
>
>
>
> On Mon, Jul 17 8:48 AM , Timothy <tt@thekey.com> wrote:
> Good morning,
>
> The following employee would like to be removed from our Canadian benefits
> plan with RBC. Can you assist?
>
> ---------- Forwarded message ---------
> From: *Anamarija Novak* <anamarija.novak@thekey.com>
> Date: Fri, Jul 14, 2023 at 4:42 PM
> Subject: Assistance with RBC insurance
> To: Timothy Thomas <tt@thekey.com>
> Cc: Joey Taylor <joey.taylor@thekey.com>
>
>
> Hi Timothy,
>
> Are you able to assist me with the RBS insurance? I don't know who would
> be the contact person responsible to handle the RBC insurance as I would
> like to cancel the medical/dental if possible. I already have an
> alternative insurance plan with excellent coverage through my husband.
>
> I tried to resolve this matter independently by contacting RBC customer
> support. Unfortunately, they advised me that the cancellation request must
> come from the designated administrator.
>
> I am attaching my RBC insurance card.
>
> Thank you, and have a nice weekend!
>
> --
> *Anamarija Novak, **MSc *
> Care Solutions Manager
> The Key <https://thekey.ca/>
>
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>
>
> [#INC-61419]:424188:fs
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>