--000000000000072328060e11c618 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you so much. I just don=E2=80=99t understand the miscommunication. Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Wed, Jan 3, 2024 at 3:00=E2=80=AFPM Timothy Thomas wrote= : > Hi Shawntel. > > I=E2=80=99ve escalated this. Sorry for the trouble. > > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > On Wed, Jan 3, 2024 at 4:55=E2=80=AFPM Shawntel Sousa = wrote: > >> Hi, >> >> Another client from Calgary being informed that they have an overdue >> balance when they have paid their bill. Can someone kindly help with thi= s? >> >> Warm regards, >> Shawntel Sousa, LPN >> Client Success Manager >> Home Care Assistance/The Key >> >> Calgary Office number: (403) 301-3777 >> Winnipeg Office Number: (204) 489-6000 >> Mobile number: (403) 305-6588 >> >> >> ---------- Forwarded message --------- >> From: Kathleen Horan >> Date: Wed, Jan 3, 2024 at 2:53=E2=80=AFPM >> Subject: Fwd: Overdue balance of $1,014.38 >> To: Marc Atkinson , Chuck Terlesky > cterlesky@thekey.com>, Shawntel Sousa >> >> >> Hi >> I have received another notice of nonpayment/overdue balance when paymen= t >> has been made. >> Please reference my account as full payment was made on December 27, 202= 3. >> Kelly Horan >> Sent from my iPhone >> >> Begin forwarded message: >> >> *From:* TheKey >> *Date:* January 3, 2024 at 2:33:00=E2=80=AFPM MST >> *To:* kelly.e.horan@gmail.com >> *Subject:* *Overdue balance of $1,014.38* >> >> =EF=BB=BF >> >> You have an overdue balance of $1,014.38 with us. >> >> If payment has already been made, thank you. If not, just click here >> >> to pay your overdue balance now. >> >> Thanks for your business. >> View Invoices >> >> >> Questions about this message? >> >> Contact Us | Privacy Policy >> | >> | | Manage Email >> >> >> Powered by Versapay >> >> --000000000000072328060e11c618 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you so much. I just don=E2=80=99t understand the mi= scommunication.=C2=A0 Warm regar= ds, Shawntel Sousa, LPN Client Success Manager Home Care Assistan= ce/The Key Calgary Office number: (403) 301-3777 Winnipeg Office = Number: (204) 489-6000 Mobile number: