--000000000000819c3e05e5d03d2e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Thanks for the response. I think if you can give a script post-rebrand of 9/12, we can make sure we have that recording ready to go live on that date. Since some Canadian offices that are already on 8x8 currently have custom scripts, I can work with them directly to make the changes per your approved Canadian Standard script and update their call routing but keep the old branding until 9/12. For the offices that haven=E2=80=99t gone live= with 8x8 yet, totally up to you if you=E2=80=99d like to onboard them onto 8x8 b= efore 9/12 or after 9/12 officially but if before 9/12, I would only suggest that the script be in line with the same Canadian Standard script you are going to send me and the only difference if we go live before 9/12 is that we call it =E2=80=9CHome Care Assistance=E2=80=9D instead of =E2=80=9CThe Key= =E2=80=9D Let me know what works best for you. As a recap, Oakville/Waterloo, Calgary, Toronto and Winnipeg are already on 8x8. For Vancouver and Montreal, they=E2=80=99re not yet on 8x8 so you can make the call to onboar= d before or after 9/12 for them. On Tue, Aug 9, 2022 at 6:29 AM Timothy Thomas wrote: > Hi Isabelle, > > Yes that makes sense for after hours / frax. > > Our timeline on the rebrand nationwide is September 12th. I know we=E2=80= =99re > looking to role out 8x8 in certain markets before then so would you prefe= r > to wait or simply rerecord prior to rebrand date? > > Thanks > Tim > > > On Fri, Aug 5, 2022 at 6:57 PM Isabelle La wrote: > >> Great point, thanks Gabrielle. >> >> Tim - please confirm if you are okay to set up all Canadian offices with >> this template for their After Hour calls. If so, please let me know if y= ou >> want this enacted now or if we want to wait and do this site-by-site or = in >> stages. I'm available to assist in what's best for your team and also if >> you feel like you'd like to speak about it more, we can set aside a meet= ing >> time to discuss. Thanks! >> >> On Fri, Aug 5, 2022 at 3:51 PM Gabrielle Wolfe wrote= : >> >>> Hi Isabelle! >>> >>> In order to eventually onboard to Frax for intakes, we should set an >>> after hours IVR. It should mimic the on-hours IVR but point to whateve= r >>> after hours solution each office is using. When they do onboard to Fra= x >>> for Intakes we would then be set up for success to point option 1 24x7 = to >>> Frax. >>> >>> Thanks! >>> >>> GW >>> >>> On Fri, Aug 5, 2022 at 1:00 PM Isabelle La wrote: >>> >>>> Hi All, >>>> >>>> I was able to connect with Tim last week to confirm the Canadian 8x8 >>>> Standard IVR that he would like to see in place and want to make sure = that >>>> Gabrielle and Ken have a chance to review and approve this as well bef= ore I >>>> start to roll it out with the Canadian teams that are currently in pro= cess >>>> or have already onboarded to 8x8. Please let me know that this is appr= oved >>>> by