This is a multipart message in MIME format. ------=_NextPart_000_07C7_01DA5A76.E88B6060 Content-Type: multipart/alternative; boundary="----=_NextPart_001_07C8_01DA5A76.E88B8770" ------=_NextPart_001_07C8_01DA5A76.E88B8770 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Can someone at Amazon please help us resolve this? Does Cheryl have to = close out the individual account first, before being able to join the = Business Account? =20 Thx, =20 Andy =20 Andreas Kozak Procurement (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: Drevik, Abby =20 Sent: Wednesday, February 7, 2024 13:22 To: Cheryl Cartwright ; = andreas.kozak@thekey.com; Deeth, Ainsley Subject: RE: Amazon Account =20 Try to clear cache and cookies then try to re-join. If that = doesn=E2=80=99t work then @Deeth, Ainsley = can you submit a CS escalation ticket to help get her on the account? =20 From: Cheryl Cartwright >=20 Sent: Wednesday, February 7, 2024 1:19 PM To: andreas.kozak@thekey.com =20 Cc: Drevik, Abby >; = Deeth, Ainsley > Subject: RE: [EXTERNAL] Amazon Account =20 CAUTION: This email originated from outside of the organization. Do not = click links or open attachments unless you can confirm the sender and = know the content is safe. =20 It is somehow connecting me back to my SJD Business Account when I hit = the button "try another way" it brings that account up. my = @homecareassistance email address though should not be connected to my = @thekey email address as far as Amazon knows though right?=20 =20 Let me know if you need to screen share =20 On Wed, Feb 7, 2024 at 2:15=E2=80=AFPM Cheryl Cartwright = > wrote: Yes but it does the same thing. Sends me a code to my email. Then I put = that in and it says it will send a code to my cell phone but never does. = =20 On Wed, Feb 7, 2024 at 2:10=E2=80=AFPM > wrote: Is there a =E2=80=9Cforgot password=E2=80=9D option?=20 =20 Andreas Kozak Procurement (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: Cheryl Cartwright >=20 Sent: Wednesday, February 7, 2024 13:03 To: andreas.kozak@thekey.com =20 Cc: Drevik, Abby >; = Deeth, Ainsley > Subject: Re: Amazon Account =20 Won't let me sign in. Keeps saying the password is incorrect but it's = the only password associated with that email address.=20 =20 Cheryl=20 =20 On Wed, Feb 7, 2024 at 12:54=E2=80=AFPM > wrote: Done. Cheryl, please try again and let us know=E2=80=A6 =20 Andreas Kozak Procurement (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: Drevik, Abby >=20 Sent: Wednesday, February 7, 2024 11:32 To: andreas.kozak@thekey.com ; 'Cheryl = Cartwright' > Cc: Deeth, Ainsley > Subject: RE: Amazon Account =20 That=E2=80=99s odd, I see in our internal system but youre right. Can = you send her an invite to the Canada account and then she can try to = accept from there? I removed the old invite so we can start over! =20 If that doesn=E2=80=99t work the Ainsley can submit a support escalation = ticket to figure out how to get her o