--00000000000002fa8b061d5efc1b Content-Type: multipart/alternative; boundary="00000000000002fa8a061d5efc1a" --00000000000002fa8a061d5efc1a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Let's loop Laszlo in to ensure he is aware and can assist us in resolution. *Chad Everitt* President- East Division & Canada Mobile: 202.262.8318 [image: TheKey] On Tue, Jul 16, 2024 at 10:08=E2=80=AFAM Timothy Thomas wro= te: > For this client yes. No one from billing has advised us. > > This is multiple clients across Canada that have been over billed since > the move to versapay. > > Last week I processed a 30k refund wire from one of our banks to a 24/7 > client in Winnipeg. > > *Tim Thomas* > Head of Canada Division | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > > > On Tue, Jul 16, 2024 at 9:59=E2=80=AFAM Chad Everitt > wrote: > >> Is this the first we're hearing about this? >> >> >> >> *Chad Everitt* >> President- East Division & Canada >> Mobile: 202.262.8318 >> [image: TheKey] >> >> >> On Tue, Jul 16, 2024 at 9:51=E2=80=AFAM Timothy Thomas w= rote: >> >>> FYI. >>> >>> Another billing issue with a large facility partner in Montreal. >>> >>> ---------- Forwarded message --------- >>> From: Jane Fyfe >>> Date: Tue, Jul 16, 2024 at 8:31=E2=80=AFAM >>> Subject: Billing >>> To: Mina Levy , Nikita Moreau >>> >>> >>> Hi >>> >>> Just for your information it appears with the new billing system out of >>> the U.S. we have been over billed for your services by 7,000.00. I do = not >>> know if we are the only company with that issue. >>> >>> Our DG is working on it with someone at your companys end so all should >>> be resolved soon. >>> >>> Take care, >>> >>> Jane >>> >>> *Jane Fyfe* >>> >>> *Directrice des services de sant=C3=A9* >>> >>> >>> *CHART**Well* *Belvedere de** Lachine, * >>> >>> *3000 rue Notre Dame, >>> * >>> >>> >>> >>> >>> Montr=C3=A9al, >>> Qc H8S 2H1 >>> >>> >>> >>> >>> >>> 514-639-7776 >>> p. 559 jafyfe@chartwell.com >>> >>> *d=C3=A9di=C3=A9s =C3=A0 votre** MIEUX-=C3=8ATRE* >>> >>> *SUIVEZ-NOUS/ FOLLOW US* >>> >>> >>> >>> >>> Ce courriel pourrait contenir des renseignements confidentiels ou >>> privil=C3=A9gi=C3=A9s. Si vous n'=C3=AAtes pas le v=C3=A9ritable destin= ataire, s'il vous pla=C3=AEt >>> me pr=C3=A9venir et supprimer d=C3=A9finitivement ce message et les pi= =C3=A8ces jointes >>> sans le lire ou de faire une copie. / This message is confidential and = may >>> be privileged. If you are not the intended recipient please notify me a= nd >>> permanently delete this message and any attachments without reading it = or >>> making a copy. >>> >>> --00000000000002fa8a061d5efc1a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Let's loop Laszlo in to ensure he is aware and can ass= ist us in resolution.=C2=A0 Chad Everitt President- East Division & Canada Mobile: 202.262.8318 <a href=3D"https://homecareassistanc= e.com/" rel=3D"noopener noreferrer" style=3D"bac