--000000000000d5d872062b49f105 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim, I wonder if they are referring to "managing below minimum hours" for clients with declining conditions. Best, Cristal On Thu, Jan 9, 2025 at 1:01=E2=80=AFPM Timothy Thomas wrote= : > I was just on a pipeline call in Winnipeg and we all agreed 12 hrs a week > (4hrs x 3 days) was fine, so I'm not sure where that came from about > Dennis. > > As for Vancouver, proceed with 12 hours / wk. I'll make sure Sharon is in > line. > > On Thu, Jan 9, 2025 at 12:55=E2=80=AFPM Cristal Munoz = wrote: > >> Hi Tim, >> I communicated the hourly minimums below to both Liz and Cheryl. >> >> Lis let me know that Sharon (the gm of Vancouver) and Dennis (Gm of >> Winnipeg) stated they would not be able to saff the below. Are you able = to >> get more clarity around this? After completing the assessment, they sho= uld >> be able to close out as "no caregivers available to staff." >> >> Best, >> Cristal >> >> On Tue, Jan 7, 2025 at 1:54=E2=80=AFPM Cristal Munoz = wrote: >> >>> Hi Tim, >>> I was hoping to get some clarity around hourly and weekly minimums in >>> Canada. Upon listening to Liz's calls, I noticed she is mentioning a 3 = hour >>> minimum and 16 hour weekly minimum. >>> >>> 1) Should Canada be following the standard 4 hours a day and 12 hours >>> weekly minimum? The doc I am referencing is found here >>> >>> . >>> 2) Should Canada be following the same guidelines for managing leads >>> below minimum hours? The doc I am referencing is found here >>> >>> . >>> >>> Below is an example of a lead that was closed out because they were >>> unable to meet the 16 hour weekly minimum and only needed 6 hours per w= eek. >>> *Client name: *Judy Walker. >>> *Salesforce link*: >>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/= 006UH00000HuB2IYAV/vie >>> >>> Appreciate any information you can provide. Thank you! >>> >>> Sincerely, >>> >>> Cristal Munoz >>> >>> *Inside Sales Manager* >>> >>> Please note my email has changed: >>> >>> cmunoz@thekey.com >>> >>> TheKey.com >>> >>> >>> >> >> -- >> >> Sincerely, >> >> Cristal Munoz >> >> *Inside Sales Manager* >> >> Please note my email has changed: >> >> cmunoz@thekey.com >> >> TheKey.com >> >> >> --=20 Sincerely, Cristal Munoz *Inside Sales Manager* Please note my email has changed: cmunoz@thekey.com TheKey.com --000000000000d5d872062b49f105 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable =C2=A0Tim, I wonder if they are referring to "man= aging below minimum hours" for clients with declining conditions. Best, Cristal On Thu, Ja= n 9, 2025 at 1:01=E2=80=AFPM Timothy Thomas < tt@thekey.com > wrote: I was just on a pipeline call in Winnip= eg and we all agreed 12 hrs a week (4hrs x 3 days) was fine, so I'm not= sure where that came from about Dennis.=C2=A0 As fo= r Vancouver, proceed with 12 hours / wk. I'll make sure Sharon is